Senior Application Support Engineer

Our client is looking to fill the role of Senior Application Engineer. Candidates should have a mix of end-user and consulting experience and possess extensive experience in providing application engineer & support in a fast-paced environment. The candidate should possess ability to communicate with highly skilled application teams. The role requires significant multi-tasking, a broad business perspective and conceptual thinking to solve ambiguous problems. Candidates also need to apply substantial depth of knowledge/experience to drive through change. This role is contract to hire, and can be remote, but the ideal candidate will be located in the NYC area.

Responsibilities:

• Tier III application support. (support, troubleshooting, documenting etc.) for a 3rd party legacy applications,
• Assume ownership and stewardship of 20+ stand-alone applications (Insurance, operations & finance).
• Excel in learning & supporting multiple unique applications (two tier architecture, thick client, client-server etc.).
• Experience with ODBC data connectivity, scripting, excellent troubleshooting skills, understands thin/thick client architecture - to resolve end-user trouble tickets/backlog.
• Support applications modernization efforts via integration w/ MS virtual Azure desktops.
• Possess excellent customer service skills, patient, responsive, detail oriented, very analytical, and has been able to drive standards, documentation, automation, and simplification of legacy applications in a commercial environment - preferably insurance
• Technical Design and Implementation – hands-on expertise in designing enterprise technical platforms; including cloud, vendor & third-party solutions, integrations and application security.
• Installing, configuring and troubleshooting web and desktop-based applications.
• Providing application support to clients and colleagues in company
• Providing software application support.
• Establishing the root causes of application issues, and escalating critical issues to the application team, documenting issue / resolution for future use.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Systems Planning – experience in information system planning, defining application design for complex, multi-site, multi product organizations.

Required Qualifications:

• Demonstrable experience as an application support engineer in a related field.
• Work with external vendors, evaluate products, conduct POCs as required by the project.
• Assist in defining, implementing, and overseeing technical standards, policies and tools.
• Assist in the estimation of effort and cost of IT projects.
• Support the creation and continuous evaluation/improvement of technical standards.
• Ability to manage code migration, document configuration changes, and monitor performance.
• Proficiency in determining the causes of application issues and resolution.
• Knowledge of legacy application technologies
• Knowledge of Microsoft technologies
• Knowledge of Azure cloud, a plus
• 6+ years industry experience

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.