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Location General Manager
CarMax • Buena Park, CA 90622 • Posted 3 days ago via LinkedIn
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Hybrid • Full-time • Senior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Location General Manager (LGM) at CarMax is responsible for overseeing the operations of one or more locations, focusing on creating an exceptional associate and customer experience in line with the company's culture. This role involves managing total store operations, including associate development, profitability, customer satisfaction, and budget management. The LGM will work out of stores in Orange County, Inland Empire, San Diego, and/or Oxnard.
Responsibilities
- Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
- Displays financial responsibility through P&L management
- Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
- Interviews, hires, trains and promotes associates to support store operations and company growth
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
- Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
- Champions and implements both company and store initiatives for consistent execution and continuous improvement
- Manages daily store operations by interpreting, communicating and executing policies and procedures
- Resolves customer and associate issues
- Facilitates and participates in meetings and conference calls
Qualifications
Required
- 5+ years management experience
- Retail management experience preferred
- Completion of CarMax provided training
- Bachelor’s Degree a plus
- Intermediate PC skills
About CarMax
CarMax is a prominent American retailer in the automotive industry specializing in selling used cars. They offer a wide selection of vehicles from various manufacturers, including cars, trucks, SUVs, and vans, through over 220 retail stores across the United States. CarMax provides customers with transparent pricing, financing options, extended warranties, and a seven-day money-back guarantee to ensure a hassle-free car buying experience.
Full Job Description
SUMMARY:
The Location General Manager (LGM) has ultimate responsibility for store operations of one or more assigned locations. The LGM creates an exceptional associate and customer experience aligned with CarMax culture. This position will require working out of stores in Orange County, Inland Empire, San Diego and/or Oxnard.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
- Displays financial responsibility through P&L management
- Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
- Interviews, hires, trains and promotes associates to support store operations and company growth
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
- Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
- Champions and implements both company and store initiatives for consistent execution and continuous improvement
- Manages daily store operations by interpreting, communicating and executing policies and procedures
- Resolves customer and associate issues
- Facilitates and participates in meetings and conference calls
Qualifications:
- Multi-task in a high energy, fast-paced work environment
- Speak, listen, and write effectively in dealings with customers and associates across departments
- Read, interpret, and transcribe data in order to maintain accurate records
- Make independent judgments regarding critical business decisions
- Identify business opportunities and suggest improvements
Education and/or Experience:
- 5+ years management experience, retail management experience preferred
- Completion of CarMax provided training
- Bachelor’s Degree a plus
- Intermediate PC skills
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