Customer Success Manager - SaaS / FinTech Experience Required!

Location: REMOTE (US Only)
Compensation: $90K - $135K + Bonus + Equity

Senior Customer Success Manager

Are you passionate about driving customer success and building long-lasting relationships? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you! We are looking for a Senior Customer Success Manager to a Seed stage, SaaS Startup and play a pivotal role in nurturing and growing relationships with our core customers worldwide.

As a Senior Customer Success Manager, you will be responsible for managing relationships with key customers throughout all lifecycle stages, from initial onboarding to long-term partnerships. You will work closely with internal teams to ensure the best possible customer experience, identify customer pain points, and develop solutions that drive satisfaction and retention.

Key Responsibilities:

• Customer Relationship Management:
  
  • Manage relationships with key customers across the world and in multiple time zones.
  • Build and nurture long-term relationships to ensure customer retention and identify new business opportunities.
  • Proactively monitor customer activity and prepare reports/analytics to exceed business KPIs.
• Customer Experience:
  
  • Identify customer pain points and collaborate with internal teams (business, ops, product, R&D) to prioritize and implement solutions.
  • Help define and manage internal processes to enhance the overall customer experience.

Requirements:

• At least 3 years of experience in the FinTech and / or Global Supply Chain industry is REQUIRED.
• Ability to execute on upsells, renewals and conducting QBR's.
• At least 5 years of experience in customer success or account management position.
• Tech-savvy with experience using online platforms and CRMs.
• A detail-oriented and analytical mindset with a strong business acumen.
• Comfort working in a fast-paced, dynamic, and high-pressure environment.

Preferred Qualifications:

• Proficiency in additional languages.
• Knowledge of global trade, finance are a big plus.

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