Customer Service Admin

Blast Cleaning Technologies, Inc. (BCT) is proud to be the leader in shot blast innovation! We are dedicated to our customers, resulting in impressive company growth year over year.

Why Work at BCT?

Highly Competitive Pay and Benefit Plans: We recognize skill and dedication with superior compensation and benefits.

Medical Insurance: ZERO DOLLAR MONTHLY PREMIUM Medical Insurance with Wellness Program -no monthly medical insurance premiums deducted from your paycheck.

Engaged Leadership: Our Founder and CEO, Carl Panzenhagen, is a passionate, ethical, engaged leader.

Historic Location: Work in our over $2 million investment in upgrades and refurbishment at our historic West Allis location.

Comprehensive Benefits and 401K: We offer a full range of competitive benefits.

Generous PTO and Paid Holidays: Take advantage of our generous PTO plan and several paid U.S. holidays.

Casual Work Environment: Enjoy a casual dress code and friendly workplace.

Tuition Reimbursement: Invest in your future with our tuition reimbursement program.

Onsite HR and IT Department: We provide dedicated onsite HR and IT support to ensure our employees' needs are met. We won't send you to a 1-800 number for help.

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Our Company Culture: We value our PACT

Passion

Accountability

Customer Focused

Team Player

We emphasize the importance of working with good people who care about the company and each other. We will always do the right thing for our customers and co-workers, utilizing our core values in everything we do.

Our core values are rooted in the visionary spirit of our CEO, Carl Panzenhagen, who began his career as a teenager working in a foundry. As an adult his extensive industry experience and dedication led him to create a company free from bureaucracy and grounded in ethical business practices. Guided by Carl's leadership, a small team of five evolved into a self-sustaining manufacturing powerhouse. Today, BCT proudly stands 260 employees strong and celebrates the completion of our cutting-edge foundry, a testament to our relentless pursuit of excellence and innovation.

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General Description

Under the direction of the Customer Service Manager, the Customer Service Admin processes inquiries and parts orders generated by the inside and outside sales teams. This person is expected attention to detail; ability to interact with others in the organization to resolve problems, and a strong desire to provide a high degree of customer service.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Processes inquiries for parts, service, and new equipment. Creates and revises proposals in ERP system from emails, phone calls, and hand-written notes.
2. Processes purchase orders received from internal and external customers.
3. Provides order acknowledgment to customers.
4. Monitors low stock and out-of-stock critical parts and communicates status to customer service team.
5. Creates return material authorizations.
6. Prioritize daily tasks and show ownership of quote and order process.
7. Participates in all training and continuous improvement activities.

Education and/or Experience

High school diploma or equivalent, 1-2 years experience in an office setting. Experience with Microsoft Office Suite (Outlook, Word, Excel). Previous experience with Epicor ERP and Salesforce CRM strongly preferred.