Account Manager

Assurant is seeking an experienced Account Manager to support multiple clients. You will be part of a dynamic team of Account Executives and work with cross-functional teams across Assurant. As the Account Manager, you will support the client's business needs, collect and analyze data, and the client experience.

What makes us different?

• 100% work-from-home opportunity.
• U.S.-based employees are offered a 401(k) plan in which Assurant matches 100% of every dollar contributed, up to 6% of eligible pay.
• Benefits are effective day one of employment, generous PTO, and holiday pay.
• Career Development- Assurant offers a variety of internal courses, workshops, special projects, coaching, and mentoring programs. Tuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.

What will be my duties and responsibilities in this job?

• Partner with the Account Executive to build and develop client relationships.
• In partnership with the Business Relationship Manager, align on client requirements.
• Analyze client performance to identify growth opportunities and client performance within the lending placed insurance product.
• Analyze client's monthly performance, strategize and schedule weekly meetings, business reviews, 5-year performance reviews, and claims reviews, and make recommendations for improvement.
• Facilitate, lead, and document plans for takeaways from Operational/Client meetings.
• Monitor quality and SLA adherence by reviewing post-implementation performance results to ensure integrity and adherence to client standards by analyzing and supporting internal and external stakeholders.
• Participate in SLA and scorecard monitoring with Operations to ensure client expectations/contractual obligations are met.

What are the requirements needed for this position?

• Bachelor's degree or equivalent experience.
• A minimum of 4 years of experience in mortgage loan servicing business or at a financial institution.
• A minimum of 4 years of experience managing projects, including the ability to prioritize work and meet deadlines for multiple projects.

What other skills/experience would be helpful to have?

• Experienced in a client facing role is highly desired.
• Prior background working on SSP
• Experience with building solid relationships with clients and strategies to achieve goals.
• Drive follow-through projects to resolution.
• Proven facilitation, organizational, prioritization, decision-making, and conflict resolution skills; ability to track and control activities in a demanding environment while managing multiple projects and tasks required.
• Ability to collect, track, and analyze substantial amounts of data.
• Adaptability and strong critical thinking skills.
• Experienced in building rapport and collaborating with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Product knowledge.

How much should I expect to travel?

• You will be expected to travel up to 15%

#LI-Remote

Pay Range:
$53,700.00 - $89,900.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is
09/17/2024
If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.