General Manager – Union Hall Restaurant

Are you a seasoned restaurant operator with a passion for hospitality? Do you thrive directing a team to provide exceptional service in a fast-paced environment? Are you eager to join an organization with nearly limitless growth potential?

At Journeyman Distillery in Valparaiso, we're more than just a distillery or a restaurant. We are a popular tourist destination featuring award-winning events spaces, facility tours, and more. Our guests come not just for our craft spirits or made-from-scratch culinary offerings, but for a taste of ambiance, history, and community.

The Restaurant Manager at Journeyman Distillery's Union Hall restaurant plays an important role in building the brand through service to guests and staff. Our management roles reflect the highest values for professionalism and Craft. This role is so much more than a manager. It leads a dynamic and values driven restaurant operation that believes in stellar service to customers and the team.

All Journeyman team members must uphold and embody Journeyman’s Core Values.

CORE VALUES:

GRIT

• No challenge is too great.
• Goals worth pursuing are never easy and perseverance and determination are essential to success.
• There is no substitute for time and effort and good things will come from those efforts.

ALWAYS A JOURNEYMAN

• The pursuit of excellence is lifelong and mastery is an illusion.
• Joy is in the daily work and the pursuit of excellence, not a final destination.
• A focus on continual improvement and doing our best.

1st CUSTOMER

• Treat every customer with the mindset that they are the business’ first-ever customer.
• Treat customers with authenticity, kindness, warmth, care, and friendliness. Be engaging, helpful, and willing to offer a magical experience.
• Be available and provide timely responses in all capacities.
• Extend this mindset to our vendors, suppliers, partners, and especially our fellow employees, never taking any of them for granted.

AMBASSADOR

• Take pride and ownership in your work.
• Engage and actively participate in your work and company activities.
• Be a positive force in the workplace, creating a culture of positivity.
• Extend common courtesy to yourself, employees, and guests.
• Evangelize and promote the company and brand.

We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.

Here’s a peek at what you will receive as a Journeyman employee:

• Outstanding Growth Opportunity!
• Paid Time Off
• 401(k) with Employer Match
• Medical, Dental, Vision, Life, and Supplemental Insurance Options
• Free Monthly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• 25% Employee Discount
• Monthly Employee Tour with Owner/Founder, Bill Welter
• Annual Employee Putting Competition
• 3 Annual Employee Parties

YOUR RESPONSIBILITIES:

HAPPY PEOPLE

• Implement strategic plans to achieve objectives in alignment with broader organizational strategies
• Ensure positive relationships with tenants, guests, and other stakeholders
• Lead and manage a team, including hiring, training, and performance management
• Execute menus according to established standards
• Conduct the Journeyman Employee Ecosystem as per the process with every direct report
• Manage the resourcing of roles within the department with a focus on cultural fit
• Coach team members to effectively complete tasks, communicate effectively with other stakeholders, and grow their skills
• Oversee performance management of direct reports including terminations, ensuring positive and respectful relationships are maintained.

FINANCIAL RESPONSIBILITY

• Oversee budget including expenses and staffing
• Identify opportunities for cost savings and efficiency improvements
• Analyze financial performance metrics
• Streamline operational processes and workflows
• Monitor and manage inventory levels
• Analyze data to anticipate operational needs
• Ensure compliance with financial regulations, industry standards, and internal policies
• Review Scorecard Metrics and provide reports and updates to leadership and key stakeholders

WELCOMING SPACES

• Establish and maintain a welcoming ambiance, considering the preferences and needs of the target audience
• Enforce rigorous cleaning and maintenance protocols
• Adhere to measures which ensure guest safety
• Encourage guest interaction and engagement
• Solicit feedback from guests regarding their experience of the property’s spaces
• Provide managers and the service team with consistent messaging

Requirements

YOUR ATTRIBUTES:

• Strong leadership skills
• Strategic mindset
• Excellent problem-solving abilities
• Effective communication skills
• Highly organized
• Strong analytical abilities
• Adaptable to change
• Financial acumen

YOUR EDUCATION AND EXPERIENCE:

• Bachelor's degree in hospitality management, business administration, or a related field preferred.
• ServSafe Manager Certification.
• Minimum of 5 years verifiable experience in restaurant management, preferably in full-service establishments.
• Minimum of 5 years verifiable experience managing the P&L of a business or businesses.
• Knowledge of health and safety regulations, food handling guidelines, and alcohol-service regulations.
• Familiarity with an Entrepreneurial Operating System (EOS) is a plus.