PRODUCT CONSULTING MANAGER

United States / San Jose, California, United StatesCustomer Success – Customer Success /Full Time /RemoteWho is AiDash?AiDash is on a mission to empower critical infrastructure industries, making them climate-resilient and sustainable through the fusion of satellite technology and AI. Our cutting-edgefull-stack SaaS solutions are revolutionizing asset inspection and utilities, transportation,and construction sectors. By leveraging our innovative technology, our customers not onlycomply with sustainable asset management practices, biodiversity net gain mandates andcarbon capture goals but also achieve remarkable ROI within their first year of deployment.At AiDash, you'll find a culture of continuous learning and collaboration, supported by ateam of mission-oriented, self-driven, and highly accomplished professionals who arecommitted to excellence.We are a series-C start-up backed by leading investors (including G2 Venture Partners,Lightrock, BGV, Marubeni, among others) and by our customers-turned-advocates (DukeEnergy & National Grid Partners, among others)! We’ve been recognized by Forbes twoyears in a row as one of “America’s Best Startup Employers”. We are also one of the fewclimate software players ranked in Time Magazine’s “America’s Top GreenTech Companies2024”.Join us in creating a greener, cleaner & safer planet at .What is the Role?Are you ready to be a catalyst for transformation? As a Manager for Product Consultingwithin the broader AiDash Customer Success team, you'll play a pivotal role in driving ourvision forward. You'll own and drive our consultative engagements with customers,ensuring they realize exceptional business outcomes through our satellite-powered AItech.Our customers have climate resilience problems, AiDash has a robust tech platform, andyou will drive the outcome. Here's what your journey with us will look like:•Strategic Consulting Partnership: You'll be the go-to person for our customers,developing solid working relationships from C-suite executives to front-line fieldstaff (you get a pair of work boots on us!). You'll work closely with customers to divedeep into their business objectives, needs, and challenges, collaborativelyidentifying the critical problems you will solve with them. Imagine the customers’situation as trying to find a few needles in a haystack, except the haystack spansthousands of miles, and they have nothing but a clipboard and truck to go find them.You’ll expertly lead them through complex analytics around their problem set withcompelling communication skills. You'll serve as their trusted advisor, craftingtailored strategies to tackle this thorny problem using our satellite-powered AItechnology.•Product Value Maximization: You’ll lead dynamic cross-functional teams spanninganalytics, data science, product, sales and delivery to craft the perfect solution andcustomer journey for the customer’s needs. This means more than just creatingstrategic outcomes for your customers – you’ll be the voice of the customer for ourR&D, and your tailored customer solution today will drive new product developmentatop our incredible AI platform. As we expand our portfolio of products, you’llworkshop specific capabilities with our Data Science, Engineering, and GeospatialAnalytics teams. Your knack for problem-solving and innovative thinking will drivevalue creation beyond expectations, reducing environmental risks once and for all.•Change Enablement & End-to-end Ownership: You will take full ownership of thecustomer’s journey and collaborate with multiple AiDash departments toimplement & deploy crafted product solutions for them. You’ll lead critical changemanagement efforts, guiding customers through the transition while painting acompelling narrative that underscores the necessity for change. Your leadership willbe instrumental in ensuring that our products are seamlessly integrated into ourcustomers’ workflows within time & budget constraints. The result? Customers areset up for successful long-term, impactful use of our products and realize valuefrom AiDash.What are we looking for?•Experience: You bring 3-6 years of experience that includes managementconsulting, digital product consulting, analytics or large-scale, complex B2B SaaSdeployments with a proven track record of leading teams to deliver impactfulprojects for clients. Your work isn’t just the design or leave-behindrecommendation: you have made measurable change happen with diversestakeholders in an operational environment.•Customer Empathy and Initiative: As a self-motivated individual, you're not afraid toroll up your sleeves and immerse yourself in our customers’ field environments.Whether it's donning a hardhat and work boots to work with the front line, orengaging in management discussions, you approach every interaction with thestrongest customer empathy, respect for a diversity of customers from communitiesall over the country (and increasingly, the world), and a passion for finding solutionsto their pain points. Your intellectual curiosity and drive to learn new topics enablesyou to absorb information quickly and turn that into value for the customer. And yourability to build strategic relationships and manage diverse stakeholder interests aresecond to none.•Communication and Problem-Solving: Your ability to communicate effectively andnavigate ambiguity sets you apart. You thrive in challenging situations, leveragingyour real-time problem-solving skills to drive meaningful outcomes. You can leadour customers on an ambiguous and technically complex journey with activelistening and compelling storytelling.•Team Leadership: Your leadership skills shine brightest in cross-functionalenvironments. You thrive on collaboration, bringing together diverse teams toachieve common goals. You employ high colleague empathy across a globallydistributed team to make things happen for your customers.•Education: While a post-graduate degree in a business discipline from a Tier Iinstitution would be advantageous, we value intellectual curiosity and a passion fortackling complex challenges.What can we do for you?•World-class Rewards: Competitive compensation along with an equity stake in ourrapidly growing organization, topped off by comprehensive and premium benefits.•Be the Disruptor: Make a positive impact on society & sustainability by leveragingthe power of cutting-edge technology for industries ripe for innovation. Push theboundaries of what is possible by leading unique, atypical takes on long-standingproblems.•Multiply your Growth: Work in a dynamic environment where you can continuouslylearn, innovate, and thrive. We pride ourselves on our open and collaborativeculture, where our founder team is approachable and eager to engage withinnovative thinkers and creative problem-solvers. All our team members areencouraged to bring their concepts, perspectives, and creativity to the table and tothe field, as that’s when the magic happens!•Balance work, life, and the great outdoors: Our North America team is remote-first.With our mission-driven ethos we are making a major impact while working fromhome. But when it’s time to show off our amazing technology to customers, we hitthe road and head to some incredible places. You may have the opportunity to travelacross North America (and in some cases, globally), visiting customers, seeingbreathtaking views, and experiencing diverse geographies. While travel frequencycan vary, you can expect to be on the move for about 2-4 days each month (less than30%).We’ve got a work hard, play hard culture that values inclusion and the best ideasfrom all kinds of perspectives. We also like to meet up as a team for fun a few timesa year!In SummaryIf you're ready to embark on a career that merges AI, geospatial sensing, climate, and clientservice, then AiDash is the place for you. Join us in driving positive change and solvingsome of the world's most pressing problems through innovation and collaboration.Ready to make an impact? Apply now and be part of our journey towards a sustainablefuture!