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OPERATION MANAGER
GCubed Technology • Washington, DC 20001 • Posted 4 days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Operation Manager at GCubed Technology is responsible for managing Infrastructure Support Services IT projects/operations, ensuring effective communication with high-level management, and overseeing a 24x7 operations environment. This role requires a strong understanding of DoD network and system security requirements, 24x7 help desk support, and the ITIL framework. The position is based in Washington, DC, and requires a Security + Certification and Top Secret/SCI clearance.
Responsibilities
- Manage Infrastructure Support Services IT projects/operations
- Ensure effective communication with high-level management
- Oversee a 24x7 operations environment
- Ensure compliance with DoD network and system security requirements
- Oversee 24x7 help desk support
- Implement service level agreement, service monitoring and metrics, and standard of operations procedures
Qualifications
Required
- Demonstrated ability for oral and written communication with high levels of management
- Excellence in planning, directing, and managing IT projects/operations
- Successful working knowledge and supervision of employees in similar scope
- Knowledge of industry accepted standards and best practices for 24x7 operations environment
- Knowledge of DoD network and system security requirements
- Experience with 24x7 help desk support and operation
- Experience with service level agreement, service monitoring and metrics, and standard of operations procedures
- Experience in a DoD IT environment
- Experience managing performance-based contract
- Experience with the ITIL framework (currently v3)
- Security + Certification
- Top Secret/SCI clearance
Full Job Description
Demonstrated ability for oral and written communication with the highest levels of management; Demonstrated excellence in planning, directing, and managing Infrastructure Support Services IT projects/operations in an organization similar in size to DISA-J6Demonstrated successful working knowledge and supervision of employees in efforts similar in size and scope as referenced on this PWS;Knowledge of industry accepted standards and best practices related to 24x7 operations environment;Knowledge of DoD network and system security requirements;Knowledge of and experience with 24x7 help desk support and operation;Knowledge of service level agreement, service monitoring and metrics, standard of operations procedures;Demonstrated experience in a DoD IT environment;Experience managing performance-based contractDemonstrated experience with the ITIL framework (currently v3);Must have Security + CertificationTop Secret/SCI Required Location:
Washington, DC
Washington, DC
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