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Assistant Director of Housekeeping
Omni Hotels • Atlanta, GA 30309 • Posted 27 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Assistant Director of Housekeeping at Omni Atlanta Hotel at Centennial Park assists in managing and directing all Housekeeping operations, participates in quality assurance, and supports the Executive Housekeeper in various areas. This role involves providing courteous guest service, resolving guest issues, maintaining communication with all departments, and ensuring Omni standards are met through quality assurance and setting a good example.
Responsibilities
- Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, requests, and complaints using Guest Service Skills.
- Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
- Maintains open and clear communication with all departments and guests to ensure consistent service.
- Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
- Assists Executive Housekeeper with all departmental functions and concerns, including opening and the PM shift, turnover, uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance, linen and supply inventories, purchasing linen and supplies, scheduling, kronos and payroll cost controls.
- Monitor Housekeeping inventories to ensure adequate levels are maintained.
- Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
- Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
- Prepare and complete all reports needed, including VIP's, Due-Out's V/D's etc.
- Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
- Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
- Overseeing the Laundry Department and all of its functions.
- Participates in energy conservation efforts.
- Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
- Eliminates waste of supplies.
- Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
- Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Qualifications
Required
- Must have a minimum of 2 years of hospitality Housekeeping management experience in a 500+ or more room hotel.
- High School Diploma or GED / College Degree preferred.
- Must be highly motivated and have the ability to Multi-task.
- Must be able to work independently.
- Must have the ability to lead, motivate and develop others.
- Must be able to work a flexible schedule to include weekends and holidays.
About Omni Hotels
Omni Hotels & Resorts is a luxury hotel group offering upscale accommodations and premier hospitality experiences across North America. The company, founded in 1958 by Robert H. Rowling, has grown to operate over 60 properties, providing personalized service, elegant accommodations, and exceptional dining options to leisure and business travelers. Omni Hotels & Resorts remains focused on expanding its presence in key markets and delivering top-tier luxury experiences in the hospitality industry.
Full Job Description
Overview
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.
Job Description
To assist in managing and directing of all Housekeeping. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.
Responsibilities
+ Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
+ Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
+ Maintains open and clear communication with all departments and guests to ensure consistent service.
+ Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
+ Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
+ Monitor Housekeeping inventories to ensure adequate levels are maintained.
+ Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
+ Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
+ Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.
+ Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
+ Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
+ Overseeing the Laundry Department and all of its functions.
+ Participates in energy conservation efforts.
+ Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
+ Eliminates waste of supplies.
+ Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
+ Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Qualifications
+ Must have a minimum of 2 years of hospitality Housekeeping management experience in a 500+ or more room hotel.
+ High School Diploma or GED / College Degree preferred.
+ Must be highly motivated and have the ability to Multi-task.
+ Must be able to work independently.
+ Must have the ability to lead, motivate and develop others.
+ Must be able to work a flexible schedule to include weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job LocationsUS-GA-Atlanta
Posted Date4 weeks ago(8/26/2024 12:53 PM)
Requisition ID 2024-113864
# of Openings 1
Category (Portal Searching) Housekeeping
Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.
Job Description
To assist in managing and directing of all Housekeeping. To participate in quality assurance for Housekeeping department and department cost control measures. To provide support to the executive Housekeeper in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance, and consistently setting a good example.
Responsibilities
+ Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
+ Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
+ Maintains open and clear communication with all departments and guests to ensure consistent service.
+ Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
+ Assists Executive Housekeeper with all of the following departmental functions and concerns: assist with opening and the PM shift, maintaining turnover to an acceptable level, maintaining uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, purchasing linen and supplies when needed, assist with scheduling, kronos and payroll cost controls.
+ Monitor Housekeeping inventories to ensure adequate levels are maintained.
+ Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
+ Inspects the cleaning and servicing of all guestrooms, and inspects all vacant rooms on a daily basis.
+ Prepare and complete all reports needed. VIP's, Due-Out's V/D's etc.
+ Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
+ Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA's, and that they are completing all daily housemen duties/special projects.
+ Overseeing the Laundry Department and all of its functions.
+ Participates in energy conservation efforts.
+ Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored.
+ Eliminates waste of supplies.
+ Assists in maintaining Omni standards of cleanliness and a consistent guestroom/guest experience.
+ Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
Qualifications
+ Must have a minimum of 2 years of hospitality Housekeeping management experience in a 500+ or more room hotel.
+ High School Diploma or GED / College Degree preferred.
+ Must be highly motivated and have the ability to Multi-task.
+ Must be able to work independently.
+ Must have the ability to lead, motivate and develop others.
+ Must be able to work a flexible schedule to include weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job LocationsUS-GA-Atlanta
Posted Date4 weeks ago(8/26/2024 12:53 PM)
Requisition ID 2024-113864
# of Openings 1
Category (Portal Searching) Housekeeping
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