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banking agent - call center
Randstad US • san antonio, TX 78284 • Posted 24 days ago
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In-person • Full-time • $19.99-$20.00/hr • Temporary • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Randstad US is seeking to fill several 2nd Shift Customer Support positions on their Consumer Lending team. This role offers a great opportunity to enter the financial field without direct financial services experience, focusing on providing quality customer service and resolving complaints and inquiries. The position requires availability for 7 weeks of training and involves handling 75-100 inbound calls per day.
Responsibilities
- Must be available for 7 weeks of training during the hours of M-F 8am - 430p
- Handling 75-100 inbound calls per day
- Responsible for providing quality customer service while working to resolve customer's complaints and inquiries
- Will be reviewing the customer's credit card profile, payments, reviewing accounts, and assisting the customer by helping them understand their balances
- Will transfer escalated calls to another department
Qualifications
Required
- High school education
- 2 years of experience
- Entry level
Preferred
- Call Center Support
- Telephone Etiquette
- Basic Computer Skills
- Banking Operations
- Financial Services
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
+ san antonio , texas
+ posted august 26, 2024
**job details**
summary
+ $19.99 - $20 per hour
+ temp to perm
+ high school
+ category business and financial operations occupations
+ referenceAB_4595566
job details
Our client is looking to fill several 2nd Shift Customer Support positions on their Consumer Lending team. This is a great opportunity to get your foot in the door with an established company in the financial field without any direct financial services experience. If you're looking for the next step in your customer service career, please today! Shift: 12pm - 9:00pm (4 weekdays + Sat OR Sun)
salary: $19.99 - $20 per hour
shift: Second
work hours: 1 PM - 9:30 PM
education: High School
Responsibilities
HOURS: 12pm - 930pm; Mon-Sun (Required to work Sunday or Saturdays as part as permaennt schedule with 1 day off in the week)
+ Must be available for 7 weeks of training during the hours of M-F 8am - 430p
+ Handling 75-100 inbound calls per day
+ Responsible for providing quality customer service while working to resolve customer's complaints and inquiries.
+ Will be reviewing the customer's credit card profile, payments, reviewing accounts, and assisting the customer by helping them understand their balances
+ Will transfer escalated calls to another department
The essential functions of this role include:
+ working weekends
Skills
+ Call Center Support
+ Telephone Etiquette
+ Basic Computer Skills
+ Banking Operations
+ Financial Services
Qualifications
+ Years of experience: 2 years
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
CW
**clara williams**
+ clara.williams@randstadusa.com
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