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Customer Service Representative
Gentle Dental • Palo Alto, CA 94303 • Posted 4 days ago
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In-person • Full-time • $21.00-$24.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Gentle Dental is seeking full and part-time Customer Service Representatives to join their team. The role involves managing patients from clinical diagnosis to treatment acceptance, including financial planning and available options based on proposed treatment. This position is crucial in leading patients to a happy and healthy smile, with opportunities for personal and career success within the company.
Responsibilities
- Manage patients full cycle from clinical diagnosis to treatment acceptance
- Successfully communicate financial planning and available options based on proposed treatment
- Lead patients to a happy and healthy smile
Qualifications
Required
- Great customer service skills
- A minimum of 1 to 2 years front office experience in a medical environment
- Computer literate
- Bilingual in Spanish
Preferred
- Denticon experience
- Previous experience presenting Treatment Plans and going over costs of services
- Multitasker in a fast-paced environment
About Gentle Dental
Gentle Dental of New England operates in the dental industry, providing multi-specialty dental care. With over 40 locations in Massachusetts and New Hampshire, they offer a wide range of services including cosmetic dentistry, restorative treatments, pediatric dentistry, preventive care, sedation dentistry, TMD/TMJ treatment, and sleep dentistry.
Full Job Description
At Gentle Dental, we value our teammate’s smile as much as our patient’s smile.
Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing.
We focus on a commitment to patient care, operational and clinical excellence, personal accountability, building relationships, and seeking out innovative and creative approaches to support our patients and teams.
We are hiring immediately for full and part time positions in our dental offices and are seeking teammates who care, listen, and are motivated to help our patients and communities.
At Gentle Dental, our Customer Service Representative manage patients full cycle from clinical diagnosis to treatment acceptance. You will successfully communicate financial planning and available options based on the proposed treatment. From the first appointment to the last, our Treatment Coordinators lead patients to a happy and healthy smile!
Our opportunities provide a full suite of benefits including
- Employee Assistance Program
- Medical and pharmacy, dental, vision (for employees and their families)
- Basic life, AD&D, and long-term disability insurance
- 6 Paid holidays and 2 Paid floating holiday
- PTO (80 hours per year for hourly)
- 401k plan and deferred compensation plan
- Referral Bonuses ($600-$2500 depending on role)
Come join our team and make a difference in the lives of the people in your community!
Qualifications:
- Great Customer Service
- A minimum of 1 to 2 years front office experience in a medical environment.
- Computer literate a must (Denticon experience is a plus).
- Bilingual Spanish
- Previous experience presenting Treatment Plans and going over costs of services preferred
- Multitasker in a fast pace environment
Pay Range
- $21.00 - $24.00 per hour/DOE
Location:
3920 Middlefield Rd.
Palo Alto, CA 94303, USA
Schedule:
Full Time
5 days per week, 8 hour days
Gentle Dental has the resources you need to achieve true personal and career success.
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