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Service Manager
EquipmentShare • Detroit, MI 48208 • Posted 24 days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
EquipmentShare is seeking a Service Manager for their Baltimore, MD market. This role involves coordinating and supervising equipment mechanics and service personnel, scheduling repairs for customer and company-owned rental equipment, maintaining customer relationships, and ensuring a high level of service satisfaction. The position offers opportunities for career advancement and professional development within a company that values its employees and provides comprehensive benefits.
Responsibilities
- Coordination and supervision of quality performance of equipment mechanics and service personnel
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure 100% satisfaction
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
Qualifications
Required
- Industry knowledge (in the rental industry or a related construction field)
- Three years of maintenance and service experience
- Strong interpersonal and problem solving skills
- Adaptable to the fast pace of a growing company
- Ability to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
Preferred
- Experience and/or a background in the construction industry
About EquipmentShare
EquipmentShare is a technology-driven construction equipment rental company that offers a digital platform for contractors to rent and share equipment, as well as fleet management services for optimizing equipment use. Founded in 2014 in the United States, the company has established partnerships with industry leaders like Caterpillar and received recognition for its innovative solutions. Operating primarily in the U.S., EquipmentShare continues to grow and enhance its offerings in the construction equipment rental industry.
Full Job Description
EquipmentShare is searching for a Service Manager for our Detroit, MI market.
Why We're a Better Place to Work
+ Company provided truck or Vehicle allowance ($800/mo)
+ Company provided cell phone or phone stipend
+ Relocation assistance
+ Medical, Dental and Vision benefits coverage for full-time employees
+ 401(k) and company match
+ Generous paid time off (PTO) plus company paid holidays
+ Fitness Membership stipends plus seasonal and year round wellness challenges.
+ Company sponsored events (annual family gatherings, food truck nights and more). Monthly family dinner nights
+ Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
+ Opportunities for career advancement and professional development
Primary Responsibilities
+ Coordination and supervision of quality performance of our equipment mechanics and service personnel
+ Scheduling repairs for customer and company owned rental equipment
+ Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business.
+ Promptly respond to and resolve customer inquiries, requests, complaints or other communications.
+ Employee training and development and maintaining a safe work environment.
About You
Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that's long been resistant to change.
Skills & Qualifications
+ Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
+ Strong interpersonal and problem solving skills.
+ Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
+ Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
EquipmentShare is an EOE M/F/D/V
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