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Front Office Supervisor
Crescent Hotels and Resorts • Houston, TX 77007 • Posted 24 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
DoubleTree Hotel and Suites by the Galleria is seeking a Front Office Supervisor passionate about delivering excellent guest service. The role involves supervising the front desk operations, ensuring compliance with hotel policies and Hilton Brand practices, resolving guest issues, and promoting hotel services. The ideal candidate should have strong customer service and leadership skills, with a preference for candidates with previous hotel front office supervisor experience and Hilton Brand experience.
Responsibilities
- Assist with training, provide open communication to management team regarding performance and discipline, and provide constructive feedback to staff.
- Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced.
- Resolve guest questions and complaints by conducting thorough research and determining the most effective solution.
- Welcome guests, complete check-in process and explain hotel amenities/offers.
- Promote hotel services and facilities for revenue opportunities
Qualifications
Required
- At least one (1) year previous hotel front office supervisor experience
- Ability to communicate in English, both verbal and written
- High comfortability in working with computers
- Ability to stand/walk for at least eight (8) hours
- Basic mathematical skills for cash handling purposes
Preferred
- Previous Hilton Brand experience
- Loyal: Shows firm and constant support to a cause
- Thought Provoking: Capable of making others think deeply on a subject
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Functional Expert: Considered a thought leader on a subject
- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Financial: Inspired to perform well by monetary reimbursement
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Full Job Description
**Description**
**DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering excellent guest service and enjoy engaging with guests. If you have strong customer service and leadership skills, submit your resume!**
**Required Skills & Abilities:**
-At least one (1) year previous hotel front office supervisor experience required
-Previous Hilton Brand experience is a plus.
-Flexible to work AM, PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed
-Must have the ability to communicate in English, both verbal and written
-High comfortability in working with computers
-Must be able to stand/walk for at least eight (8) hours
-Basic mathematical skills for cash handling purposes
**Job Description** **:**
-Assist with training, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met.
-Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests.
-Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.
-Welcome guests, complete check-in process and explain hotel amenities/offers.
-Promote hotel services and facilities for revenue opportunities
**Benefits:**
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program
-Free lunch
-Monetary incentive program
**Qualifications**
**Behaviors**
**Preferred**
+ **Loyal:** Shows firm and constant support to a cause
+ **Thought Provoking:** Capable of making others think deeply on a subject
+ **Innovative:** Consistently introduces new ideas and demonstrates original thinking
+ **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well
+ **Functional Expert:** Considered a thought leader on a subject
+ **Enthusiastic:** Shows intense and eager enjoyment and interest
+ **Team Player:** Works well as a member of a group
+ **Dedicated:** Devoted to a task or purpose with loyalty or integrity
**Motivations**
**Preferred**
+ **Entrepreneurial Spirit:** Inspired to perform well by an ability to drive new ventures within the business
+ **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals
+ **Financial:** Inspired to perform well by monetary reimbursement
+ **Self-Starter:** Inspired to perform without outside help
+ **Goal Completion:** Inspired to perform well by the completion of tasks
+ **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Experience**
**Required**
+ 1 year: Front Desk Clerk Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**DoubleTree Hotel and Suites by the Galleria is looking for people who are passionate about delivering excellent guest service and enjoy engaging with guests. If you have strong customer service and leadership skills, submit your resume!**
**Required Skills & Abilities:**
-At least one (1) year previous hotel front office supervisor experience required
-Previous Hilton Brand experience is a plus.
-Flexible to work AM, PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed
-Must have the ability to communicate in English, both verbal and written
-High comfortability in working with computers
-Must be able to stand/walk for at least eight (8) hours
-Basic mathematical skills for cash handling purposes
**Job Description** **:**
-Assist with training, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met.
-Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests.
-Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution.
-Welcome guests, complete check-in process and explain hotel amenities/offers.
-Promote hotel services and facilities for revenue opportunities
**Benefits:**
-Medical, dental and vision insurance
-Matching 401k
-Free life insurance
-Paid time off
-Holiday pay
-Hotel discount program
-Free lunch
-Monetary incentive program
**Qualifications**
**Behaviors**
**Preferred**
+ **Loyal:** Shows firm and constant support to a cause
+ **Thought Provoking:** Capable of making others think deeply on a subject
+ **Innovative:** Consistently introduces new ideas and demonstrates original thinking
+ **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well
+ **Functional Expert:** Considered a thought leader on a subject
+ **Enthusiastic:** Shows intense and eager enjoyment and interest
+ **Team Player:** Works well as a member of a group
+ **Dedicated:** Devoted to a task or purpose with loyalty or integrity
**Motivations**
**Preferred**
+ **Entrepreneurial Spirit:** Inspired to perform well by an ability to drive new ventures within the business
+ **Flexibility:** Inspired to perform well when granted the ability to set your own schedule and goals
+ **Financial:** Inspired to perform well by monetary reimbursement
+ **Self-Starter:** Inspired to perform without outside help
+ **Goal Completion:** Inspired to perform well by the completion of tasks
+ **Ability to Make an Impact:** Inspired to perform well by the ability to contribute to the success of a project or the organization
**Experience**
**Required**
+ 1 year: Front Desk Clerk Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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