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Information Technology Help Desk Technician
Bernard Nickels & Associates • Red Bank, NJ 07701 • Posted 2 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Information Technology Help Desk Technician, under the supervision of a Senior IT Services Manager, provides first and second-level support for hardware, software, and networking issues within a professional services environment. This role involves technical expertise in Microsoft environments, assisting users both onsite and remotely through various communication platforms, and requires strong communication skills and the ability to adapt to changes within the firm.
Responsibilities
- Monitor Incident Management System ensuring timely acknowledgment and documentation of support requests, resolving issues according to service-level agreements (SLAs).
- Provide 1st and 2nd level support for hardware, software, and occasionally networking issues, including remote support via phone, email, chat, or remote desktop tools.
- Document, track, and effectively communicate resolutions and ongoing technical efforts.
- Act as an onsite representative for technology initiatives and collaborate closely with the IT team for project completion across the Firm.
- Assist management in anticipating and addressing the technology needs of the office. Regularly inform IT management of any issues and activities.
- Ensure IT areas are well-stocked, maintained, and visually presentable.
- Complete required CPE learning hours and meet yearly goals efficiently.
- Be flexible in adapting to additional tasks as required by management.
Qualifications
Required
- Experience supporting end-users in a Microsoft environment, including troubleshooting Windows 10/11 and mobile devices.
- Understanding of networking fundamentals.
- Associate’s degree in an IT-related field or a combination of education and technical training.
- Strong verbal and written communication skills, especially in translating technical subjects to non-technical staff.
- Ability to lift up to 50 lbs.
- Willingness to travel to remote offices as needed.
Preferred
- Certifications in Windows 10/11, CompTIA A+, or CompTIA Network+.
About Bernard Nickels & Associates
BNA is a leading staffing agency in New York City, offering temporary and permanent job placements across various industries, including Information Technology, accounting, finance, legal support, office support, human resources, creative services, and sales and marketing. Known for its exceptional service and high rate of repeat clients, BNA is committed to connecting skilled professionals with top companies and delivering exceptional results for both job seekers and employers.
Full Job Description
Seeking a Service Technician under the supervision of a Senior IT Services Manager, providing first and second-level support for hardware, software, and networking issues within a professional services environment. The position requires technical expertise in Microsoft environments and involves assisting users both onsite and remotely through various communication platforms.
Key Responsibilities
- Monitor Incident Management System: Ensure timely acknowledgment and documentation of support requests, resolving issues according to service-level agreements (SLAs).
- Provide Technical Support: Offer 1st and 2nd level support for hardware, software, and occasionally networking issues. This includes remote support via phone, email, chat, or remote desktop tools.
- Communication: Document, track, and effectively communicate resolutions and ongoing technical efforts.
- Project Support: Act as an onsite representative for technology initiatives and collaborate closely with the IT team for project completion across the Firm.
- Proactive IT Support: Assist management in anticipating and addressing the technology needs of the office. Regularly inform IT management of any issues and activities.
- Maintenance: Ensure IT areas are well-stocked, maintained, and visually presentable.
- Learning and Development: Complete required CPE learning hours and meet yearly goals efficiently.
- Additional Responsibilities: Be flexible in adapting to additional tasks as required by management.
Position Requirements
- Technical Expertise: Experience supporting end-users in a Microsoft environment, including troubleshooting Windows 10/11 and mobile devices.
- Certifications: Preferred certifications include Windows 10/11, CompTIA A+, or CompTIA Network+. Understanding networking fundamentals is essential.
- Education: An associate’s degree in an IT-related field or a combination of education and technical training is required.
- Communication Skills: Strong verbal and written communication skills, especially in translating technical subjects to non-technical staff.
- Professional Experience: Experience in public accounting or other professional services is a plus.
- Adaptability: Flexibility to adjust to changes within the Firm and industry.
- Physical Requirements: Ability to lift up to 50 lbs.
- Travel: Willingness to travel to remote offices as needed.
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