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Service Desk Engineer
VarStaffing • Keller, TX 76244 • Posted 2 days ago via LinkedIn
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Hybrid • Full-time • Junior Level
Job Highlights
Using AI ⚡ to summarize the original job post
VarStaffing is seeking a Service Desk Engineer (L2) to join their IT Services firm. This role involves providing technical support for clients in Windows 10 environments, handling incoming support calls and emails, troubleshooting network connectivity and hardware issues, and participating in on-call rotations. The position is mostly remote with initial on-site training required and occasional client site visits.
Responsibilities
- Provide technical support for clients in Windows 10 environments
- Handle incoming support calls, and emails, and conduct remote control sessions
- Troubleshoot network connectivity, hardware issues, Microsoft Office 365, and business networks (DNS/DHCP)
- Follow troubleshooting processes, resolve issues, and document solutions
- Participate in on-call rotations with additional compensation
Qualifications
Required
- 2-5 years of experience, MSP experience required
- Strong hands-on skills with Windows 10, patching, and network troubleshooting
- Excellent communication skills
- Experience with Microsoft Office 365, business networks, DNS/DHCP
- Familiarity with Autotask, DATTO, Auvik, IT Glue, Datto RMM, SentinelOne, and backup tools
Preferred
- A+ and N+ certifications
- Basic server administration, routing, and firewall technologies
- Bachelor’s degree or military experience
Full Job Description
We seek a skilled Service Desk Engineer (L2) to join our growing IT Services firm. The role is mostly remote, but initial training will require daily on-site presence and occasional client site visits will be needed after that.
Key Responsibilities:
- Provide technical support for clients in Windows 10 environments
- Handle incoming support calls, and emails, and conduct remote control sessions
- Troubleshoot network connectivity, hardware issues, Microsoft Office 365, and business networks (DNS/DHCP)
- Follow troubleshooting processes, resolve issues, and document solutions
- Participate in on-call rotations with additional compensation
Qualifications:
- 2-5 years of experience, MSP experience required
- Strong hands-on skills with Windows 10, patching, and network troubleshooting
- Excellent communication skills
- Experience with Microsoft Office 365, business networks, DNS/DHCP
- Familiarity with Autotask, DATTO, Auvik, IT Glue, Datto RMM, SentinelOne, and backup tools
Preferred:
- A+ and N+ certifications
- Basic server administration, routing, and firewall technologies
- Bachelor’s degree or military experience
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