Travel Manager

Job Title: Travel Manager
Duration: 11 Month W2 Contract
Location: Fully Remote
Hours: 9-5 EST would be preferred; some flexibility is required due to the global nature of the project
Pay: $34-$42/hour depending on experience

Job Description:

• As a HCP Travel Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
• Developing a best-in-class travel program for health care professional (HCP) consultants and customers.
• Assesses current travel program and implement changes that align with Global Medical and Clinical Affairs strategic goals and priorities for the Medical Surgical business.
• Participates in the development and drafting of HCP travel rules (policy) for individual HCP and Group HCP travel in collaboration with Global Travel & Expense, Sourcing, Legal, and Health Care Compliance with a focus on process optimization.
• Identifying and applying practices globally, with the ability to customize for specific geographical considerations.
• Supporting management of third-party travel provider account and relationship.
• Negotiates travel contracts with air, rail, hotel, and ground transportation service requirements.
• Leads implementation of new processes and procedures as well as changes.
• Monitors service levels, compliance with policy, and vendor alignment with terms of agreement with Sourcing to drive accountability.
• Establishes Key Performance Indicators (KPIs) and reporting criteria to monitor HCP travel and general industry trends, customer satisfaction, and opportunities for cost savings.
• Driving the highest levels of quality and customer satisfaction for the business.
• Manages internal and external customer satisfaction, addressing disputes and problems to find appropriate solutions.
• Implements measures to prevent reoccurrence.
• Monitors internal compliance with HCP travel policy. Drafts effective internal messages and tools to communicate useful information to key stakeholders.
• May develop and maintain an internal HCP Travel Management website.
• Participating in cross-functional projects and activities in event management that intersect with HCP travel management.
• Provides subject matter expertise to contribute to outcomes.
• Adds value by identifying continuous process improvement opportunities and implementing efficient and effective solutions.
• Participates in future vendor selection process when going out to bid for HCP travel services (defining HCP travel requirements, preparing the RFP, provider bid comparisons, vendor selection, contract review).

• Bachelor’s degree (completed and verified prior to start)
• 3 years of experience managing a corporate travel program in the Life Sciences industry (Pharmaceutical, Medical Device)

• Ability to effectively communicate in English (oral and written) with internal stakeholders, suppliers, and customers.
• Strong understanding of business travel industry and corporate travel operations.
• Intermediate experience with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint, etc. and travel management technology

• 5 years of experience managing a corporate travel program
• Experience with managing travel across multiple geographies and cultures
• Fluent bilingual oral and written communication skills in English and Spanish
• Knowledge of and experience with Health Care Compliance practices pertaining to interactions with health care professionals (HCPs)
• Familiarity with Cvent event management technology

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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