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Housekeeping Office Coordinator |Flex
Omni Hotels • Orlando, FL 32806 • Posted 24 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Housekeeping Office Coordinator at Omni Hotels is responsible for coordinating work assignments for housekeeping staff, including room attendants, housemen, seamstresses, and turndown attendants. This role involves day-to-day office operations for the housekeeping department, responding to guest and associate calls, maintaining schedules, tracking inventory, overseeing supply ordering, and ensuring effective communication with internal departments.
Responsibilities
- Respond to all phone calls/requests from guests and other departments.
- Maintain clear and efficient communication with internal departments
- Maintain schedule and communication of external departments
- Track Guest and Group Medallia/NPS Scores
- Maintain Key Inventory
- Monitor Supply Inventory
- Oversee Ordering Supplies for the Department
- Maintain and Balance Department Checkbook
- Monitor computer system, PMS, productivity report
- Oversee housekeeping reports and checklists
- Knowledge of hotel, facilities and events.
Qualifications
Required
- Associate/Bachelor's Degree
- Professional business appearance, attitude, and performance
- Ability to speak, read, write and understand the primary language(s) used in the workplace
- Advanced computer skills and use of Microsoft Office products
- Ability to work and perform effectively in a fast-paced role and environment
- Good communication skills, both verbal and written
- Ability to build relationships and communicate with all shifts and departments
- Able to work well with leadership
- Previous experience in housekeeping is strongly preferred
- Ability and willingness to work a varied schedule including weekends and holidays
About Omni Hotels
Omni Hotels & Resorts is a luxury hotel group offering upscale accommodations and premier hospitality experiences across North America. The company, founded in 1958 by Robert H. Rowling, has grown to operate over 60 properties, providing personalized service, elegant accommodations, and exceptional dining options to leisure and business travelers. Omni Hotels & Resorts remains focused on expanding its presence in key markets and delivering top-tier luxury experiences in the hospitality industry.
Full Job Description
Location
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
Job Description
The role of the Housekeeping Office Coordinator is to Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. Responsible for the day-to-day office operations for the housekeeping department.
Responsibilities
Essential Functions:
+ Respond to all phone calls/requests from guests and other departments.
+ Maintain clear and efficient communication with internal departments
+ Maintain schedule and communication of external departments
+ Track Guest and Group Medallia/NPS Scores
+ Maintain Key Inventory
+ Monitor Supply Inventory
+ Oversee Ordering Supplies for the Department
+ Maintain and Balance Department Checkbook
+ Monitor computer system, PMS, productivity report
+ Oversee housekeeping reports and checklists
+ Knowledge of hotel, facilities and events.
Physical Job Requirements (for essential functions only):
+ Strong visual attention to detail, sense of urgency.
+ Able to sit for an extended period or for an entire work shift.
+ Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 20-30 pounds, without assistance.
Qualifications
Qualifications:
+ Applicant must have an Associate/Bachelor's Degree.
+ Maintain a professional business appearance, attitude, and performance.
+ Must be able to speak, read, write and understand the primary language(s) used in the workplace.
+ Must possess advanced computer skills and use Microsoft Office products
+ Ability to work and perform effectively in a fast-paced role and environment.
+ Requires good communication skills, both verbal and written.
+ Ability to build relationships and communicate with all shifts and departments.
+ Able to work well with leadership.
+ Previous experience in housekeeping is strongly preferred, not required.
+ Ability and willingness to work a varied schedule which includes working on weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job LocationsUS-FL-Orlando
Posted Date3 weeks ago(8/28/2024 3:06 PM)
Requisition ID 2024-113777
# of Openings 1
Category (Portal Searching) Housekeeping
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
Job Description
The role of the Housekeeping Office Coordinator is to Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. Responsible for the day-to-day office operations for the housekeeping department.
Responsibilities
Essential Functions:
+ Respond to all phone calls/requests from guests and other departments.
+ Maintain clear and efficient communication with internal departments
+ Maintain schedule and communication of external departments
+ Track Guest and Group Medallia/NPS Scores
+ Maintain Key Inventory
+ Monitor Supply Inventory
+ Oversee Ordering Supplies for the Department
+ Maintain and Balance Department Checkbook
+ Monitor computer system, PMS, productivity report
+ Oversee housekeeping reports and checklists
+ Knowledge of hotel, facilities and events.
Physical Job Requirements (for essential functions only):
+ Strong visual attention to detail, sense of urgency.
+ Able to sit for an extended period or for an entire work shift.
+ Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 20-30 pounds, without assistance.
Qualifications
Qualifications:
+ Applicant must have an Associate/Bachelor's Degree.
+ Maintain a professional business appearance, attitude, and performance.
+ Must be able to speak, read, write and understand the primary language(s) used in the workplace.
+ Must possess advanced computer skills and use Microsoft Office products
+ Ability to work and perform effectively in a fast-paced role and environment.
+ Requires good communication skills, both verbal and written.
+ Ability to build relationships and communicate with all shifts and departments.
+ Able to work well with leadership.
+ Previous experience in housekeeping is strongly preferred, not required.
+ Ability and willingness to work a varied schedule which includes working on weekends and holidays.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job LocationsUS-FL-Orlando
Posted Date3 weeks ago(8/28/2024 3:06 PM)
Requisition ID 2024-113777
# of Openings 1
Category (Portal Searching) Housekeeping
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