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Host

The Original Pancake House • Tacoma, WA 98405 • Posted 27 days ago via ZipRecruiter

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In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

We are seeking a customer-focused Host to welcome guests, seat them in the restaurant, and ensure they enjoy an exceptional dining experience. The ideal candidate is a natural people person who can quickly build rapport with guests, create a welcoming atmosphere, and manage multiple priorities with excellent organization and communication skills.

Responsibilities

Greet guests and seat them at tables or in waiting areas
Provide guests with menus
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Answer the phone
Take to-go orders when necessary
Keep the host stand neat, tidy, and presentable for guests
Bus tables and bring dirty dishes to the dish room, sort dishes and glasses, take out the garbage, and keep bathrooms clean and stocked
Keep menus and checkbooks clean and in order

Qualifications

Required

Previous restaurant hosting or serving experience preferred
Friendly and customer-focused personality
Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
Ability to effectively communicate on the telephone
Must be able to carry trays or supplies (10-30 lbs.)

Full Job Description

Job Description

We are looking for a customer-focused Host to join our team! You will be welcoming guests, seating them in the restaurant, and helping ensure they enjoy an exceptional dining experience.
You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to bring your best each day for yourself, restaurant staff, and guests.
Responsibilities:

Greet guests and seat them at tables or in waiting areas
Provide guests with menus
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
Answer the phone.
Take to-go orders when necessary.
Keep the host stand neat, tidy, and presentable for guests.
Bus tables and bring dirty dishes to the dish room, sort dishes and glasses, take out the garbage, and keep bathrooms clean and stocked
Keep menus and checkbooks clean and in order

Qualifications:

Previous restaurant hosting or serving experience preferred
Friendly and customer-focused personality
Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
Ability to effectively communicate on the telephone
Must be able to carry trays or supplies (10-30 lbs.)

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