Vendara • Bellevue, WA 98009 • Posted 1 day ago via LinkedIn
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Vendara is seeking a Customer/Technical Support Specialist to join their team, providing exceptional support to merchants. The role involves serving as the primary point of contact for merchants, resolving inquiries and technical issues, and maintaining accurate records. The ideal candidate will have a passion for customer service, excellent communication skills, and a strong technical background.
Are you ready to join an organization that’s investing in the team and technology to take the company (and you) to the next level?
As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get us there fast:
Who we are:
We facilitate payments for traditional brick-and-mortar business as well as provide the payments engine behind some of the fastest growing e-commerce and enterprise clients today. Our culture is both entrepreneurial as well as supportive. Our financial sponsor is one of the most prestigious Silicon Valley based growth equity firms and our mandate is to grow through M&A, exponential organic growth and through hiring the most talented people. We pay competitive salaries along with bonuses and full benefits package.
Summary:
We are seeking a Customer/Technical Support Specialist to join our team and provide exceptional support to our merchants. The ideal candidate will have a passion for customer service, excellent communication skills, and a strong technical background to assist with resolving technical inquiries and issues. You will be responsible for the communication between Merchants and the Support team and provide superior customer service 100% of the time. The Support Specialist is an integral part of the support team and builds a positive rapport with Merchants to create trust and gain respect. The specialist coordinates and resolves all technical service-related issues such as software integration and test transactions.
Responsibilities:
Qualifications:
Benefits:
Preference will be given to candidates in the Bellevue, WA area; remote candidates will be considered with relevant industry experience
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