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Wholesale Customer Service Rep
Mamiye Brothers • Iselin, NJ 08830 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Wholesale Customer Service Representative at Mamiye Brothers is responsible for processing sales orders, changes, extensions, and substitutions, among other tasks. This role involves running daily reports to ensure orders are shipping, issuing and tracking special projects, providing proof of delivery information for credit, and reviewing sales orders for allocation, picking, and shipping. The representative will also track deliveries on late styles, answer customer inquiries, and coordinate with various departments to ensure smooth operations.
Responsibilities
- Process sales orders, changes, extensions, and substitutions.
- Follow up on unconfirmed orders and contact accounts regarding confirmations not received.
- Run daily reports to ensure orders are shipping.
- Issue and track special projects.
- Provide proof of delivery information to credit.
- Review sales order for allocation, picking, and shipping.
- Track deliveries on late styles.
- Answer customer inquiries.
- Review status of sales orders weekly with Sales Associate.
- Coordinate or reworks (retail price tickets and all customer flow ready requirements) along with allocations.
- Process EDI 850/860.
- Contact Sales Associates, buyers, and assistants regarding all extensions, refusals, and shipping updates as needed.
- Interface closely with the Import, Rework, and Production departments.
- File all information, reports, sales orders, and updates.
Qualifications
Required
- Three years of Customer Service experience with an apparel or consumer products company
- Strong verbal and written communications skills
- PC Proficiency with Word and Excel
Full Job Description
- Process sales orders, changes, extensions and substitutions etc
- Follow up on unconfirmed orders and contact accounts regarding confirmations not received
- Run daily reports to ensure orders are shipping
- Issue and track special projects
- Provide POD information to credit
- Review sales order for allocation, picking and shipping
- Track deliveries on late styles
- Answer customer inquiries
- Review status of sales orders weekly with Sales Associate
- Coordination or reworks (retail price tickets and all customer floow ready requirements) along with allocations
- Process EDI 850/860
- Contact Sales Associates, buyers and assistants regarding all extensions, refusals and shipping updates as needed
- Interface very closely with the Import, Rework and Production departments
- File all information, reports, sales orders and updates
Qualifications:
- Three years of Customer Service experience with an apparel or consumer products company
- Strong verbal and written communications skills
- PC Proficiency with Word and Excel
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