Remediation Project Manager

Job Title: Remediation Project Manager - Account Coordination

Location: REMOTE

Duration: 12+ months contract - Possibility of Extension/FTE Conversion

Payrate: $35-40/hr. on W2 (without benefits/PTO)

Note: This is a remote opportunity, and candidates will be working fully remote. There may be a live in person training session, but other travel requirements are minimal.

Job Description

Education and Experience Required

• Minimum 4 years Project Management experience required
• University / College degree (BA) preferred
• PMI Certification is a plus

Technical Knowledge and Skills

• Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required
• Experience in medical device industry is preferred
• Excellent customer service skills required

Responsibilities:

• Project Management skills: as primary liaison between ICU Medical and Customer Accounts, the manager will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling
• Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling
• Create, communicate, and manage detailed plans with Customer Accounts
• Manage Resource allocations for account scheduling
• Co-manage assigned Resources (provide work location, schedule, instructions, etc.)
• Provide ongoing management of timelines and resource logistics (Change Management)
• Where appropriate, coordinate return of affected devices to a Company location
• Provide a forecast of Customer Account scheduling targets
• Document account statuses, provide Quality record

Program support:

• Implement various business process improvement and automation initiatives
• Facilitate 3rd Party resource training
• Follow-up on KPIs associated with Resource performance to correct underperforming indicators
• Review / audit documentation, and support reconciliation of project records
• Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures

Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact

Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected

Work environment may be an office or home setting

Key Internal and External Relationships

• All colleagues within Company including senior management
• Contracted Field service engineers, Project Managers, and Data Entry Clerks
• Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical

Planning and Decision Making

• Assist Senior Managers in their decisions by data preparation and analysis
• Develop proposals with solid rationale
• Supervision is available for escalated issues