SENIOR LEAD PROGRAM MANAGER, SALES TRANSFORMATION

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role SummaryThe Senior Lead Program Manager of Sales Process Transformation will play a key role in enabling Rivian’s Commercial business success and growth. This role will work collaboratively with executives and cross-functional teams to design, develop, implement and continually improve the Commercial organization’s sales and fulfillment processes, development roadmap, enablement programming and measurement strategy. You will co-architect new and optimize existing processes to increase sales, revenue growth, customer satisfaction, operational efficiency and team productivity. You will adeptly navigate a dynamic, fast-paced, and scaling organization and obsess over creating clarity and continuously delivering results.ResponsibilitiesDefine and execute the Commercial organization’s sales and fulfillment process strategy, including vision, roadmap, programs and measurementLead the development and implementation of the transformation strategy across core business processes (i.e. first impression to lead, lead to demo drive, demo drive to order, order to transaction, transaction to delivery, issue resolution, customer satisfaction, etc.)Connect business processes between functions to clarify business and technical capability needs and highlight holistic requirements and key interdependenciesIdentify process flow gaps and lead process redesign efforts across functionsDesign a self-reinforcing ecosystem that seamlessly integrates process, systems, tools,training, measurement and reportingPartner on definition of a sales methodology and creation of standards of excellence totrain and certify frontline teams onWork closely with subject matter experts and leadership to develop and drive consistentprogram messaging and contentCollaborate with Learning & Development team to create world class learning programsthat enable the sales and fulfillment processCreate structured approach to project design while operating with speed and flexibilityto deliver business impact on high priority projectsPlan, develop, and work with leadership and change networks to deliver communicationsand creative engagement activities, driving understanding about key changesMeasure effectiveness of process changes and programs and evolve plans as needed tobest drive adoption and reduce risk of initiativesRegularly report on activity status to program leadership, work with leadership toescalate and resolve risks and issuesRemain current on emerging trends in the sales process, methodology, CRM, andenablement space to bring cutting-edge approaches and industry best practices Be a “Multiplier” by cultivating relationships, building trust and credibility, delivering direct and timely feedback and effectively collaborating with cross-functional partnersServe as a strategic thought partner to key stakeholders across Commercial, Sales, Fulfillment, Service, Digital, Learning & Talent Development, HRBP’s and People Partners, Talent Acquisition, etc.Travel up to 25% QualificationsBachelor’s degree in business, strategy, or quantitative field (advanced degree a plus)8+ years’ experience designing and implementing standard sales processes and methodologies across large, global companies2+ years of consulting experienceSelf-starter with an ability to navigate successfully through ambiguity, create structure,articulate the big picture, and work with limited supervisionStrong executive presence and proven ability to work with and influence senior leadersProven ability to successfully operate in a highly matrixed organizational system wherepartnership and influence are key drivers of successAbility to see and understand critical interdependencies and bring together parties withcompeting priorities and facilitate effective collaborationUnderstanding of change management strategies to guide large organizations throughcomplex changeSuperior project management skills, clarifying and managing scope, structuring work,developing work plans, and engaging cross-functional partners effectivelyAbility to learn quickly and successfully organize and drive effective projects even as youare getting up to speedStrong knowledge of models, theories, and best practices in the field of adult learning, learning design, and organizational consultingHighly preferred that you’ve been a salesperson and or sales leader – balancing the need to drive corporate initiatives with empathy and change management sensitivityExcellent proficiency in CRM systems and tools such as SalesforceSuperior facilitation, written, and verbal communication skillsComfortable working in virtually connected, fast-paced, and ambiguous environmentsMaintains a positive, upbeat and professional attitudePay DisclosureSalary Range for California Based Applicants: $143,000 - $179,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).Salary Range for Colorado Based Applicants: $137,000 - $170,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.Candidate Data PrivacyRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.Job type: FULL TIMECategories: Sales