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Shift Leader
Dunkin' • Philadelphia, PA 19133 • Posted 20 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Shift Leader at Dunkin' is responsible for coaching Crew Members to execute operational Brand standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. This role is part of a team-oriented environment that offers competitive wages, potential for growth, and a focus on employee success.
Responsibilities
- Provide excellent guest satisfaction, service speed, and product quality
- Prepare and serve food and beverages according to Dunkin' standards
- Maintain a clean and organized work area
- Coach Crew Members on operational standards and guest service
- Set goals, provide job assignments, and motivate Crew Members
- Celebrate successes and provide timely feedback
- Anticipate and understand guests' needs and exceed their expectations
- Work well in a team environment
Qualifications
Required
- Previous experience working in a cafe or quick service restaurant preferred
- Passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**Description**
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
**Benefits of working for a Dunkin' franchisee:**
+ Competitive wages
+ Awesome team-oriented environment
+ Lots of potential for growth within the company for those who work hard
**Requirements**
+ Provide excellent guest satisfaction, service speed, and product quality
+ Previous experience working in a cafe or quick service restaurant preferred
+ Show passion about results by setting compelling targets and delivering on commitments
+ Meet safety and sanitation standards
+ Anticipate and understand guests' needs and exceed their expectations
+ Works well in a team environment
**About**
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
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