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Helpdesk Support
Robert Half • Pasadena, TX 77508 • Posted 20 days ago
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In-person • Full-time • Junior Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Helpdesk Support role at Robert Half involves providing technical support to users, including troubleshooting software and hardware issues on desktops and other related devices. The position also includes managing and maintaining Microsoft Active Directory, handling and administering Office 365 user accounts, offering comprehensive PC support, executing printer support tasks, coordinating with IT team members and external vendors to resolve complex problems, and educating users about system functionality.
Responsibilities
- Provide technical support for users including troubleshooting software and hardware issues on desktops, and other related devices.
- Manage and maintain Microsoft Active Directory (user accounts, groups, and permissions).
- Handle, administer, and support Office 365 user accounts.
- Offer comprehensive PC support; diagnosing, troubleshooting, and repairing various computer models and peripherals.
- Execute printer support tasks including configuration, setup, and troubleshooting.
- Coordinate with other IT team members and external vendors to resolve complex problems.
- Assist in the enforcement and development of IT policies and procedures.
- Educate users about system functionality, and promote relevant training.
- Actively record, update, and document requests using the IT service desk system.
Qualifications
Required
- A Degree in Computer Science, Information Technology, or a related field.
- A minimum of 2 years of experience in a similar role.
- Deep understanding and working knowledge of Active Directory and Office 365.
- Strong experience in providing PC and Printer support.
- Exceptional problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Strong customer service skills with a focus on responsiveness and resourcefulness.
- Ability to prioritize and manage several milestones and projects efficiently.
About Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
Full Job Description
+ Provide technical support for users including troubleshooting software and hardware issues on desktops, and other related devices.
+ Manage and maintain Microsoft Active Directory (user accounts, groups, and permissions).
+ Handle, administer, and support Office 365 user accounts.
+ Offer comprehensive PC support; diagnosing, troubleshooting, and repairing various computer models and peripherals.
+ Execute printer support tasks including configuration, setup, and troubleshooting.
+ Coordinate with other IT team members and external vendors to resolve complex problems.
+ Assist in the enforcement and development of IT policies and procedures.
+ Educate users about system functionality, and promote relevant training.
+ Actively record, update, and document requests using the IT service desk system.
Requirements
+ A Degree in Computer Science, Information Technology, or a related field.
+ A minimum of 2 years of experience in a similar role.
+ Deep understanding and working knowledge of Active Directory and Office 365.
+ Strong experience in providing PC and Printer support.
+ Exceptional problem-solving skills and attention to detail.
+ Excellent written and verbal communication skills.
+ Strong customer service skills with a focus on responsiveness and resourcefulness.
+ Ability to prioritize and manage several milestones and projects efficiently.
Apply today to learn more about this exciting opportunity!
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
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