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General Manager
KFC • Smyrna, DE 19977 • Posted today
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As a General Manager at Mitra QSR, you will oversee the operations of KFC restaurants, focusing on employee development, customer service, and maintaining high standards of cleanliness and efficiency. This role involves creating a positive work environment, mentoring the team, ensuring excellent service, and managing financial and operational aspects of the business.
Responsibilities
- Oversee day-to-day operations of the restaurant
- Nurture, grow, and retain the team
- Build a culture of excellent customer service
- Deliver great food with a smile, served quickly in a clean restaurant
- Maintain high standards for cleanliness, equipment, and overall operations
- Understand and manage the restaurant's Profit and Loss (P&L) statement
- Follow all laws and regulations and adhere to Brands/Mitra standards and policies
Qualifications
Required
- Minimum of 2 years of Restaurant General Management experience, preferably in Quick Service Restaurants
- Effective communication skills
- Must be at least 18 years old with valid U.S. ID
- Must pass a criminal background check and be able to work with minors
- Must be flexible with work hours, including weekends and holidays
- Ability to stand for lengthy periods and lift up to twenty-five pounds
- Reliable transportation to and from work
- Willingness to have fun and be part of the Mitra culture
About KFC
KFC is an American fast-food restaurant chain known for its signature fried chicken, offering a menu that includes various chicken dishes, sandwiches, sides, and desserts. The company operates globally in over 22,000 locations across 136 countries and is part of Yum! Brands. KFC focuses on adapting its menu to local preferences, maintaining a strong market presence through innovation and community initiatives.
Full Job Description
Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?
Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country. Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success.
COMPANY INTRODUCTION
WHY JOIN US?
JOB SUMMARY
As a Restaurant General Manager at Mitra QSR, you will be trusted with overseeing three key areas of our business:
ROLE EXPECTATIONS
SKILLS AND QUALIFICATIONS
REQUIREMENTS
Join us at Mitra QSR and be part of a team where your passion fuels our success!
Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country. Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success.
COMPANY INTRODUCTION
- At Mitra QSR: Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S.
- Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast-changing world
- Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth
- Our Leadership and Team: Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years with us
WHY JOIN US?
- Family-Oriented Company Culture
- Great Working Hours (No breakfast and typical restaurant close by 11pm)
- Employee Recognition Programs
- Community Involvement Opportunities
- Competitive Compensation and Benefits
- Bonus Eligibility
- Paid Time Off
- 401k with Company Match
- Healthcare and Wellness Programs
- Employee Discounts
- Education and Opportunities
- KFC Scholarships up to $20,000 for college or trade school
- Tuition-Free Degree fully funded by the KFC Foundation
- Career Advancement
JOB SUMMARY
As a Restaurant General Manager at Mitra QSR, you will be trusted with overseeing three key areas of our business:
- Our Employees: You will oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service
- Our Customers: Your team will take pride in delivering great food with a smile, served quickly in a clean restaurant. As a Quick Service Restaurant (QSR), speed and quality are our priorities
- Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment
ROLE EXPECTATIONS
- Create a Positive Environment: Foster a positive and collaborative workplace where everyone feels valued
- Mentor and Inspire: Lead and inspire your team to ensure customers get the best service
- Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food
- Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations
- Manage Finances: Understand and manage the restaurant's Profit and Loss (P&L) statement
- Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies
SKILLS AND QUALIFICATIONS
- Servant Leader: Success depends on the team's success
- Mentor and Coach: Effectively mentors and coaches team members
- Learner Mindset: Enjoys learning and improving processes
- Customer Service Focused: Prioritizes delivering excellent customer service and great products
- Organized: Great time management skills
- Financial Acumen: Basic understanding of finances
- Ownership Mindset: Takes responsibility for business outcomes
REQUIREMENTS
- Minimum of 2 years of Restaurant General Management experience, preferably in Quick Service Restaurants
- Effective communication skills
- Must be at least 18 years old with valid U.S. ID
- Must pass a criminal background check and be able to work with minors
- Must be flexible with work hours, including weekends and holidays, to meet business needs
- Ability to stand for lengthy periods and lift up to twenty-five pounds
- Reliable transportation to and from work
- Be willing to have fun and be part of the Mitra culture
Join us at Mitra QSR and be part of a team where your passion fuels our success!
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