Shaner Corporation • Norwalk, CT 06860 • Posted 3 days ago
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The Front Desk Agent at Shaner Corporation is responsible for providing superior guest services, including check-in and check-out, processing payments, and providing information and services to guests and visitors. This role requires flexibility to work weekends, holidays, and varied shifts, as well as the ability to handle guest complaints to ensure satisfaction. The agent will also process all check-ins and check-outs according to established hotel requirements, adhere to payment and cash handling policies, and resolve room status report discrepancies with Housekeeping.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
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