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Client Services Rep-NA577
Labcorp • Remote • Posted 3 days ago
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Remote • Full-time • $19.00-$23.00/hr • Mid Level
Job Highlights
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LabCorp is seeking a Client Services Representative to join their Contact Center team in San Diego, CA. This remote position requires 6-8 weeks of onsite training in San Diego and involves working with physician offices, hospital laboratories, patients, and internal customers to ensure all client needs are addressed accurately and efficiently. The role includes providing product education, handling a variety of questions, and ensuring a world-class customer experience.
Responsibilities
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed
- Qualify and establish inbound new customers requesting LabCorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results
- Review test forms for accuracy
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
- Highly motivated individual who is able to work in a Work From Home environment
- Ability to utilize available resources to answer questions about products and services with minimal supervision
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
Qualifications
Required
- High School Diploma or GED equivalent
- 3 or more years in a customer service role
- Knowledge of Microsoft Office suite
- Strong verbal and written communication skills
- Excellent multitasking abilities
Preferred
- Bachelor's degree
- Two or more years working in a contact center/call center environment
- Experience working in a contact center/call center environment and/or healthcare industry, such as a physician's office or hospital
- Experience with Salesforce.com and/or Laboratory Information Systems
About Labcorp
Labcorp is a leading global life sciences company specializing in clinical laboratory services, drug development support, and diagnostic technologies. The company operates a vast network of clinical laboratories across the United States and in more than 60 countries worldwide. Labcorp offers a wide range of products and services, including routine and specialty testing, genetic testing, clinical trials, and central laboratory services, with a focus on improving health and lives globally.
Full Job Description
Requirements:
- High School Diploma or GED equivalent required. Bachelor's degree highly desired
- 3 or more years in a customer service role
- Preferred Experience Required: Two or more years working in a contact center/call center environment highly desired
- Experience working in a contact center/call center environment and/or healthcare industry, such as a physician's office or hospital highly preferred
- Knowledge of Microsoft Office suite required. Experience with Salesforce.com and/or Laboratory Information Systems preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
Responsibilities:
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed
- Qualify and establish inbound new customers requesting LabCorp's products and services
- Work in multiple databases to research complex issues and questions
- Notify clients of test results
- Review test forms for accuracy
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
- Highly motivated individual who is able to work in a Work From Home environment
- Ability to utilize available resources to answer questions about products and services with minimal supervision
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
Pay Rate: $19 per hour - $23 per hour
Shift: Monday through Friday from 7:30am to 4pm PST
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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