Support Specialist

Join Our Team as a Support Specialist!

***This is a Remote role***

Are you an organized, detail-oriented professional with a knack for multitasking and a passion for helping others? We are looking for a dedicated Support Specialist to join our dynamic team! In this role, you will play a crucial part in supporting both our customers and internal team by handling a variety of administrative and clerical tasks.

Key Responsibilities:

• Data Entry & Documentation: Accurately enter data and maintain detailed records in our systems, ensuring all information is up-to-date and easily accessible.
• Phone & Email Communication: Answer and make phone calls to customers, vendors, and internal team members, followed by drafting and sending professional emails.
• Salesforce Management: Ensure that Salesforce is consistently updated with all call and email details, keeping our CRM system accurate and current.
• File & Inventory Management: Organize and manage files and inventory, ensuring everything is in order and readily available when needed.
• Document Preparation: Draft correspondences, formal documents, and edit simple floor plans to provide to the necessary recipients.
• Order & Service Management; Place orders for services and equipment, track progress, and update records once work is completed.
• Research & Troubleshooting: Conduct independent research to assist with various tasks and troubleshoot customer issues over the phone, escalating when necessary.
• Follow-up & Issue Resolution: Call in repair tickets to providers, and diligently follow up on repairs until they are resolved, keeping both customers and providers informed.

Qualifications:

• Experience: 1-3 years of relevant experience in an office setting, preferably in an administrative or clerical role.
• Technical Skills: Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Paint. Ability to type at least 40 WPM.
• Communication: Exceptional oral and written communication skills, with strong attention to spelling, grammar, and punctuation.
• Organizational Skills: Strong ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
• Attitude & Teamwork: A positive, can-do attitude and a team player who is self-driven and able to meet deadlines independently.

Why Join Us?

• Growth Opportunities: Be part of a supportive team where your contributions are valued and opportunities for professional growth are abundant.
• Collaborative Environment: Work in a positive and collaborative environment where teamwork and communication are key.
• Make an Impact: Play an essential role in ensuring smooth operations and excellent customer service, contributing to the success of the entire team.

Schedule:

• 7am-4pm M-F
• 1 hr. lunch break

Ready to take the next step in your career? Apply now to become a part of our team and help us continue delivering exceptional service and support!