Field Service Technician

Company

Faith Group, LLC is a leader in providing specialized systems engineering design and consulting services for clients requiring solutions to their toughest facility and infrastructure challenges. The firm approaches this important task by acting as a trusted partner to bring best practices and trends from across the industry to offer its client’s specialty, tailored services that will drive business goals and thoughtfully invest in systems to support future growth. Faith Group is focused on serving the transportation, government, education, and commercial markets. The firm is headquartered in St. Louis, MO with six regional offices across the country to support its national presence and client base.

Position Description:

The role of a Field Service Technician is to assure SITA's competitive strength and business growth globally. It is also to perform all Service Operations activities according to SITA standards and procedures.

What you will do:

• Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

• When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk.

• Report and escalate to the next level those problems which cannot be fixed.

Qualifications:

• Minimum 1-3 years' experience desktop support.

• Must have dealt directly with external customers delivering to SLAs.

• Airline experience and/or ATI know-how, is good to have.

• Great customer service

• Degree or equivalent Diploma/ Certificate in Computer science Electronic Engineering or equivalent

• Recognized Industry certification (CISCO/ITIL/ Microsoft/VMware).

• Minimum of 3 years of experience with the following: Microsoft Windows Operating System 10/ Break Fix experience with workstations, printers, monitors

• Network basic troubleshooting skills.

• Effective written and interpersonal communication.

Salary

• Salary dependent on Education and Experience

Benefits

• 100% employer paid healthcare
• 50% employer paid spouse/domestic partner/dependent healthcare
• Dental
• Vision
• 401k
• Short Term Disability
• 100% employer paid Long Term Disability
• 100% employer paid Life/ADD Insurance
• Additional Life/ADD Insurance Available
• FSA