Information Technology Engineer

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

Job Summary

The Information Technology (IT) Engineer will provide vision and leadership for developing and supporting IT infrastructure. In this role, the Engineer will oversee the company’s tech-stack and cloud-related strategies and ensure that all systems are optimal and operating effectively.

What You’ll Do

• Ensure the integrity and stability of IT services by monitoring system performance, and error messages, coordinating planned maintenance, responding to system outages, and providing root cause analysis.
• Manage the deployment, maintenance, and upgrade of IT systems, including servers, PCs, operating systems, networks, databases, and software applications.
• Enhancing cloud infrastructure by designing cloud infrastructure to be highly redundant and secure.
• Configure and Maintain Cloudflare settings for optimal website performance and security.
• Collaborate with development teams to integrate Cloudflare solutions into web applications.
• Collaborate with other departments to understand their IT needs and implement IT solutions that align with the company’s goals and objectives.
• Stay current with the latest technologies and trends in IT infrastructure and cybersecurity to ensure the company’s technology stack remains up-to-date and secure and provide recommendations.
• Assess and resolve incidents or problem tickets for a variety of technical solutions and equipment.
• Configure and deploy IPS/IDS-enabled firewalls, ASA firewalls, routers/switches, virtual & physical servers, and other equipment within the company infrastructure.
• Implement, communicate, and enforce company security policies and procedures.
• As required, perform periodic security compliance auditing, assessments, and reviews.
• Work extended hours as required to meet business requirements or resolve issues.
• Participate in on-call rotation to provide 24 x 7 support and perform required checklist activities while on-call.
• As Needed Provide technical support and guidance to users, addressing all issues related to IT infrastructure and assisting in troubleshooting and problem resolution.

What You Bring

• Proven experience in IT system administration both on-prem and in cloud environments.
• Strong knowledge of network architecture, database management, and IT security best practices.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels within the organization.
• Work Environment: This role typically operates in an office environment and may require occasional travel to different company sites for system installations or support.
• Ability to communicate technical concepts to non-technical users.
• Experience with Deployment and configuration of Active Directory including managing Group Policy.
• Experience with Cloudflare, supporting an eCommerce environment.
• Experience with Cloud-based infrastructure including Azure, GCP, or AWS.
• Experience with enterprise data backup solutions.
• Experience with managing EDR, NGAV, or Allow-Listing software.
• Experience with Incident response management.
• Experience with Microsoft Exchange or Office 365 email.
• Familiarity with Cisco network hardware configuration and support.
• Familiarity with VOIP technology.
• Familiarity with enterprise mobile manager solutions (e.g. MobileIron, AirWatch).
• Familiarity with PowerShell and/or PowerCLI.
• Familiarity with enterprise monitoring tools like Nagios or SolarWinds.

What We Offer

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Daily Pay; up to 50% of your pay

Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.