Medical Receptionist

Outgoing Medical Receptionist Needed for Established & Fast Paced Clinic

Front Desk/Receptionist Needed (Bilingual English/Spanish or English/Russian speaker helpful).

Must have experience with Motor Vehicle/Work Comp cases required.

*** A requirement for consideration is to cut and paste the link below and take the quick test PRIOR to phone interview:

https://erep.com/job-cvi/41580/

If you like rapid growth and working with enthusiastic team members to improve patient’s quality of life, you will enjoy your career with us!

Valleyview Injury + Physical Medicine has Medical, Chiropractic, Physical Therapy, Acupuncture and Massage Therapy staff all working together in one convenient location.

Position Summary:

Monday-Friday approximate 6-8 hours per shift depending on agreed schedule.

*** A requirement for consideration is to cut and paste the link below and take the quick 8 minute test PRIOR to phone interview:

https://erep.com/job-cvi/41538/

We are looking to expand our team at our Gresham, Oregon location. As the Front Desk/Receptionist, you will be responsible for supporting the effective operation of the clinic and ensuring an optimal patient experience. Positive communication with all potential patients who contact the clinic is essential. In this role, you will be highly patient facing and require a high level of organization and multitasking. You will be welcoming patients into the office, scheduling according to provider treatment plans, collecting payments, filing paperwork, and creating a remarkable patient experience. As the Front Desk/Receptionist, you will be the first point of contact for many patients entering the clinic, so it is expected that you present yourself in a professional manner that positively represents our company.

About Valleyview Injury + Physical Medicine:

“Our purpose is to provide the highest level of integrated health care by combining advanced medical technology and natural healing methods. Our goals are to empower as many people as possible to restore their health, improve their quality of life and live pain free naturally.”

Performance Objectives:

• Experience with MVA/Work Comp/Major medical insurances is required.
• Schedule new patients as well as follow up appointments based on provider’s recommended treatment plans.
• Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
• Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
• Ensure all patients are appropriately processed at the end of treatment.
• Maintain charts in an orderly fashion and ensure accuracy.
• Answer incoming calls and make cold calls while taking notes or messages.
• Educate the patient on the services provided in the clinic.
• Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude

Capabilities/Key Competencies

• Multitask in a fast-paced environment.
• Bilingual Spanish/English or Russian/English is highly recommended but not required.
• Exceptional interpersonal skills to connect with patients and staff quickly and effectively.
• Entrepreneurially orientated, driven to succeed and a commitment to achieve results.
• Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity.
• Ability to overcome patient objections or excuses with confidence.
• Ability to encourage patients to be accountable for attending appointments.
• Coordinate and balance needs of the patient and the clinic.
• Strong oral and written communication skills.
• Plan, organize, prioritize, and streamline skills.
• Team orientation and strong collaborator.
• Present self in a professional and positive manner in attitude and appearance at all times.
• Ability to maximize and apply internal systems, processes, and platforms.
• Understand, align with, and communicate the clinic’s mission, vision, and values.
• Desire to define and take massive action to accomplish your own personal, professional, and financial goals.

Education & Experience:

• High School diploma required.
• 2-3 years’ work experience in reception, sales, customer service or related field preferred.
• Experience in a multi-physician practice preferred.
• Bilingual English/Spanish or English/Russian highly preferred.

Location:

• Valleyview Injury + Physical Medicine (VIPM)
• 2850 SE Powell Valley Road, Suite 205
• Gresham, Oregon 97080

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

If you have a passion for health, a drive to see people live the life they deserve, and a talent for healthy communication please submit your resume! Interviews are being scheduled immediately.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off

Medical Specialty:

• Holistic Medicine
• Orthopedics
• Pain Medicine
• Physical & Rehabilitation Medicine
• Sports Medicine

Schedule:

• Shift: 6 to 8 hours
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Gresham, OR 97080: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What interests you in this opportunity?
• What skills do you have that will help you be successful in this opportunity?
• On a scale of 1 (low) to 10 (highest), rate your dependability.
• On a scale of 1 (low) to 10 (highest), rate your attendance.
• On a scale of 1 (low) to 10 (highest), rate your ability to multitask.

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Medical reception: 3 years (Required)
• Computer skills: 3 years (Required)
• Scheduling: 3 years (Required)

Language:

• Spanish (Preferred)
• Russian/Ukrainian (Preferred)

Work Location: In person