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Customer Care Representative
Compunnel • Indianapolis, IN 46241 • Posted 2 days ago
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In-person • Full-time • $17.00/hr • Entry Level
Job Highlights
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The Customer Care Representative at Compunnel is responsible for executing transactions according to prescribed timelines, following all predefined procedures with the objective to meet SLA targets for the specific process. This role involves working onsite in Indianapolis, IN, and requires a minimum education of a High School Diploma. The position offers a rate of $17 per hour on a W2 basis, with a focus on customer service, process compliance, and knowledge management.
Responsibilities
- Executes transactions as per prescribed timelines
- Follows all predefined procedures
- Meets SLA targets for the specific process
- Adheres to guidelines, policies, and norms of Infosys
Qualifications
Required
- High School Diploma
- 2+ years of experience
- Proficiency in Excel
- Knowledge of SLA Compliance
- Process Compliance
- Customer Interaction
- Customer Service
- Soft skills
- Basic troubleshooting skills
- Knowledge on operating systems
- Basic computer tools/application of knowledge
- Basic knowledge on printers, PCs, Laptops, etc.
Full Job Description
Role : Process Executive
Rates- $17/hr. on W2
Minimum Education required- HSD
Shift Timings:- 7 AM EST to 3:30 PM EST
Work Location: Indianapolis, IN 46241 (Candidate need to work onsite from day one )
Purpose of role:
Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of Infosys
Education:
Graduate
Minimum Experience
2 + years
Working experience on Excel
SLA Compliance
Process Compliance
Customer Interaction
Customer Service, soft skills
Flair to customer support/ customer care Knowledge management Basic troubleshooting skills Knowledge on operating systems Basic computer tools/ application of knowledge Basic knowledge on printers, PCs, Laptops, etc.
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