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Quality Manager
Sanhua International • Remote • Posted 21 days ago via ZipRecruiter
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Remote • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Quality Manager at Sanhua International's Commercial Business is responsible for overseeing the warranty process and quality issues of the Commercial Team and Products within North America. The primary goal is to ensure product quality meets or exceeds customer expectations. This role involves customer issue resolution, quality improvement initiatives, data analysis and reporting, and sales quality support.
Responsibilities
- Act as the primary point of contact for customer quality issues.
- Investigate customer complaints or concerns, analyze root causes, and work with internal and external teams to provide root cause and corrective actions.
- Manage RMA Process.
- Lead continuous improvement efforts by identifying areas for enhancement in products/services based on customer feedback, quality data, and industry best practices.
- Implement methods to inspect, test, and evaluate returned products.
- Create, collect, analyze, maintain, and interpret quality data to identify trends, patterns, and areas for improvement.
- Prepare reports and presentations to communicate quality performance metrics, trends, and improvement initiatives to management and stakeholders.
- Collaborate with sales team to establish quality requirements and prepare 8D reports.
Qualifications
Required
- Bachelor's degree plus a minimum of 3 years of professional experience in HVAC/Refrigeration Industry or 5 plus years of professional experience in HVAC/Refrigeration Industry
- Valid US Passport with no travel restrictions (position is fully remote)
- Minimum of 50% travel
- Proficiency in Microsoft Office
Preferred
- Spanish speaking
- Mandarin speaking
Full Job Description
Job Description
Sanhua is adding a Quality Manager to our Commercial Business. The Quality Manager has ownership of the warranty process and quality issues of Sanhua International’s Commercial Team and Commercial Products within North America. Their primary goal will be to ensure product quality meets or exceeds customer expectations.
Duties and Responsibilities
Customer Issue Resolution: Act as the primary point of contact for customer quality issues. Investigate customer complaints or concerns, analyze root causes, Work with internal and external teams to provide root cause and corrective actions. Manage RMA Process.
Quality Improvement Initiatives: Lead continuous improvement efforts by identifying areas for enhancement in products/services based on customer feedback, quality data, and industry best practices. Implement methods to inspect, test, and evaluate returned products.
Data Analysis and Reporting: Create, Collect, analyze, maintain, and interpret quality data to identify trends, patterns, and areas for improvement. Prepare reports and presentations to communicate quality performance metrics, trends, and improvement initiatives to management and stakeholders.
Sales Quality Support: Collaborate with sales team to establish quality requirements and Prepare 8D reports and present them to internal and external customers.
- Bachelor's degree plus a minimum of 3 years of professional experience in HVAC/Refrigeration Industry or 5 plus years of professional experience in HVAC/Refrigeration Industry
- Valid US Passport with no travel restrictions (position is fully remote)
- Minimum of 50% travel
- Proficiency in Microsoft office
- Spanish/ Mandarin, speaking is a preferred
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