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Housekeeping Supervisor
Crescent Hotels and Resorts • Chicago, IL 60684 • Posted 20 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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As a Housekeeping Supervisor at Crescent Hotels & Resorts, you will supervise the housekeeping staff, ensuring maximum efficiency through open communication, training, coaching, and counseling. You will also oversee the cleaning of guest rooms, turndown service, public areas, and back of the house to maintain high levels of cleanliness and guest satisfaction. This role involves issuing supplies, responding to guest requests, and ensuring compliance with safety and health standards.
Responsibilities
- Supervise the housekeeping staff, providing open communication, training, coaching, and counseling.
- Supervise and inspect the cleaning of guest rooms, turndown service, public areas, and back of the house.
- Ensure compliance with accident/loss prevention programs, health/sanitation standards, and regulations.
- Issue assignments to staff reviewing special requests and areas of concentration.
- Issue supplies/goods to staff at beginning of shift to control inventory and ensure proper supplies are available.
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
- Comply with attendance rules and be available to work on a regular basis.
- Clean guestrooms when necessary.
- Perform any other job related duties as assigned.
Qualifications
Required
- Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Ability to communicate well with guests.
- Willingness to 'pitch-in' and help co-workers with their job duties and be a team player.
- Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
- Ability to move throughout building, bend, stoop and reach to assist other staff members.
Preferred
- 1 year of Housekeeping Supervisor Experience
Full Job Description
**Description**
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
We are committed to providing you with:
+ An exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
+ 401K matching program
+ Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts
+ Employee Assistance Program
**What you will be doing:**
+ Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
+ Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
+ Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
+ Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
+ Respond to guest requests, concerns and problems to ensure guest satisfaction.
+ Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
+ Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
+ Comply with attendance rules and be available to work on a regular basis.
+ Clean guestrooms when necessary.
+ Perform any other job related duties as assigned.
**What is required:**
+ Must have the ability to communicate in English.
+ Self-starting personality with an even disposition.
+ Maintain a professional appearance and manner at all times.
+ Can communicate well with guests.
+ Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
+ Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
+ Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**Qualifications**
**Experience**
**Required**
+ 1 year: Housekeeping Supervisor Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
We are committed to providing you with:
+ An exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
+ 401K matching program
+ Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts
+ Employee Assistance Program
**What you will be doing:**
+ Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
+ Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
+ Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
+ Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
+ Respond to guest requests, concerns and problems to ensure guest satisfaction.
+ Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
+ Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
+ Comply with attendance rules and be available to work on a regular basis.
+ Clean guestrooms when necessary.
+ Perform any other job related duties as assigned.
**What is required:**
+ Must have the ability to communicate in English.
+ Self-starting personality with an even disposition.
+ Maintain a professional appearance and manner at all times.
+ Can communicate well with guests.
+ Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
+ Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs.
+ Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.
**Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities**
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
**Qualifications**
**Experience**
**Required**
+ 1 year: Housekeeping Supervisor Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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