ENTERPRISE TECHNOLOGY SERVICES MANAGER

Are you passionate about leading large cross-functional initiatives? We’re looking for an Enterprise Technology Services Manager to manage technology related initiatives for Delta Dental of Washington through our technology services suppliers. In this position, you will ensure our technology achieves defined performance levels, anticipate and plan for future technology requirements, define program achievements, remove bottlenecks, provide transparency to partners, and ensure effective collaboration across teams and organizations as we accelerate our digital transformation. At Delta Dental of Washington, our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity. We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities. The pay range for this position In Western Washington varies between $125,510.00 – $181,745.00, and for Eastern Washington varies between $103,950.00 - $150,525.00. Delta Dental of Washington intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location. Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.Ensure business goals, objectives, and success criteria are well understood and included in appropriate technology initiatives.Serve as the escalation point for business leaders to resolve technology issues with our technology service providers.Ensure business leaders are prepared to adopt technology changes with appropriate organizational change management plans and training programs.Lead technology program management for Delta Dental of Washington: quarterly planning, sprint planning, setting measurable goals, progress tracking, risk management, issue resolution, dependency tracking, reporting and all program communication.Develop project schedules and priorities, and lead implementation of initiatives to deliver objectives within the agreed timeframes and achieving critical goals.Maintain a high-level understanding of tools, technologies, business processes, and system functionality at Delta Dental of Washington to assist business leaders in defining a comprehensive enterprise technology strategy and comprehending technology change initiatives.Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position. 8+ years of technical product or program management experience running programs across cross functional teams, building processes, and coordinating release schedules.4+ years of experience leading large scale technical initiatives & projects from initiation to completion for a SaaS/PaaS based Product Development organization.Experience leading innovative digital enterprise transformation and implementing cloud and emerging technologies to enable productivity and growth.Experience in enterprise architecture and enterprise systems, including systems such as sales and CRM systems (e.g Salesforce), enterprise resource planning systems, billing and payment systems, and other such systems.Experience working with cloud-oriented data warehouse, data platform, and data lake technologies (e.g. Snowflake), including data pipeline development and data engineering.Experience partnering with all levels of seniority by building strong positive relationships and leading through influence.including managing external partners working with technical teams.Ability to communicate technical concepts to non-technical business partners and executive leadership.Experience applying principles of Lean and Agile methodologiesExperience using data and metrics to determine and drive improvements.Washington Dental Service and its affiliates, including Delta Dental of Washington, Arcora Foundation, and TriForza is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Job SummaryRequisition Number: ENTER001285Job Category: Business EnablementSchedule: Full-Time