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Case Manager
Phoenix House • Jamaica, NY 11433 • Posted 16 days ago
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In-person • Full-time • $17.78-$24.04/hr • Mid Level
Job Highlights
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Under the supervision of the Director of Social Services, the Case Manager provides direct case management services to clients at the Sanctuary Program facility in Jamaica, NY. This role involves conducting initial intake meetings, determining clients' needs, coordinating referrals for healthcare, mental health, and educational services, and maintaining client records.
Responsibilities
- Conducts an initial intake meeting within 24 hours of the client's arrival to the Sanctuary Program.
- Determines clients' needs by completing intake interviews; and ensures clients are orientated to the program guidelines.
- Coordinate referrals for healthcare, mental health, and educational services.
- Enhances the program, by maintaining community relationships with all providers.
- Maintain and prepare clients' records, by reviewing case notes.
Qualifications
Required
- High School Diploma / GED Equivalent
- Bachelor's degree in social work or human services field preferred
- Bilingual in Spanish preferred
- Minimum two years in a behavioral health/substance use disorder treatment program
Full Job Description
**Case Manager**
**Job Details**
**Job Location**
City Sanctuary Facility - Jamaica, NY
**Position Type**
Full Time
**Education Level**
Bachelors Degree
**Salary Range**
$17.78 - $24.04 Hourly
**Travel Percentage**
None
**Job Shift**
Morning
**Job Category**
Nonprofit - Social Services
**Description**
**SUMMARY**
Under the supervision of the Director of Social Services, provides direct case management services to clients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.** **Other duties and responsibilities may be assigned.**
+ Conducts an initial intake meeting within 24 hours of the client's arrival to the Sanctuary Program.
+ Determines clients' needs by completing intake interviews; and ensures clients are orientated to the program guidelines.
+ Coordinate referrals for healthcare, mental health, and educational services.
+ Enhances the program, by maintaining community relationships with all providers.
+ Maintain and prepare clients' records, by reviewing case notes.
**COMPETENCIES (KSA's)**
- Ethical Practices
- Judgment
- Relationship Management
- Emotional Intelligence
- Empathy
- Professional Boundaries
- Global and Cultural Awareness
- Critical Evaluation
- Problem Solving
- Decision Making
- Communication
- Teamwork
- Crisis Management
- Technical Capacity
**Qualifications**
**REQUIRED EDUCATION**
+ High School Diploma / GED Equivalent
+ Bachelor's degree in social work or human services field. _preferred_
+ Bilingual in Spanish, _preferred_
**REQUIRED EXPERIENCE**
+ Minimum two years in a behavioral health/substance use disorder treatment program.
**WORK ENVIRONMENT**
- This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
- Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
- Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
**Job Details**
**Job Location**
City Sanctuary Facility - Jamaica, NY
**Position Type**
Full Time
**Education Level**
Bachelors Degree
**Salary Range**
$17.78 - $24.04 Hourly
**Travel Percentage**
None
**Job Shift**
Morning
**Job Category**
Nonprofit - Social Services
**Description**
**SUMMARY**
Under the supervision of the Director of Social Services, provides direct case management services to clients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.** **Other duties and responsibilities may be assigned.**
+ Conducts an initial intake meeting within 24 hours of the client's arrival to the Sanctuary Program.
+ Determines clients' needs by completing intake interviews; and ensures clients are orientated to the program guidelines.
+ Coordinate referrals for healthcare, mental health, and educational services.
+ Enhances the program, by maintaining community relationships with all providers.
+ Maintain and prepare clients' records, by reviewing case notes.
**COMPETENCIES (KSA's)**
- Ethical Practices
- Judgment
- Relationship Management
- Emotional Intelligence
- Empathy
- Professional Boundaries
- Global and Cultural Awareness
- Critical Evaluation
- Problem Solving
- Decision Making
- Communication
- Teamwork
- Crisis Management
- Technical Capacity
**Qualifications**
**REQUIRED EDUCATION**
+ High School Diploma / GED Equivalent
+ Bachelor's degree in social work or human services field. _preferred_
+ Bilingual in Spanish, _preferred_
**REQUIRED EXPERIENCE**
+ Minimum two years in a behavioral health/substance use disorder treatment program.
**WORK ENVIRONMENT**
- This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.
- Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.
- Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
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