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Emergency Services Dispatcher (Saturday - Sunday 3:00pm - 11:00pm)
Erickson Living • Dallas, TX 75219 • Posted 18 days ago
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In-person • Full-time • $17.00-$20.00/hr • Entry Level
Job Highlights
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The Emergency Services Dispatcher at Highland Springs by Erickson Senior Living is responsible for dispatching emergency and routine calls for service, developing relationships with residents and visitors, and providing personalized customer service and hospitality. This role involves tracking all pertinent information during shifts, monitoring emergency systems, dispatching emergency services as needed, and assisting other departments as required.
Responsibilities
- Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
- Monitor the Emergency Call System for independent living
- Track the status of residents involved in emergency situations
- Monitor Fire Alarm System
- Dispatch ambulance, private ambulances, or 911 as needed
- Provide assistance to other departments, as needed
Qualifications
Required
- High school diploma or GED required
- Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred)
- Ability to maintain composure and deal calmly with emergencies and ambiguity
- Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment
About Erickson Living
Erickson Senior Living is a leading provider of senior living solutions in the United States, offering independent living, assisted living, skilled nursing care, memory care, and rehabilitation services. Established in 1983, the company operates a diverse portfolio of senior living communities across multiple states, providing high-quality care and services to older adults. Erickson Senior Living is focused on fostering an active and engaging lifestyle for residents through amenities such as fitness centers, dining options, social activities, and on-site healthcare services.
Full Job Description
Highland Springs by Erickson Senior Living
Highland Springs is a beautiful 89-acre continuing care retirement community in North Dallas, Texas. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.
We are hiring a Security/Emergency Services Dispatcher for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.
**How you will make an impact:**
+ Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
+ Monitor the Emergency Call System for independent living
+ Track the status of residents involved in emergency situations
+ Monitor Fire Alarm System
+ Dispatch ambulance, private ambulances, or 911 as needed
+ Provide assistance to other departments, as needed
**What we offer:**
+ Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.
+ 401k for all employees 18 and over. Company contribution up to 3% once eligible.
+ Gated community with 24/7 security
+ Free onsite parking at all of our communities and corporate offices
+ Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
+ Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
+ A culture of diversity and inclusion, which builds on our values, vision, and mission
**What you will need:**
+ High school diploma or GED required
+ Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred)
+ Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness
+ Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment
_Compensation: commensurate with experience, $17.00 - $20.00 per hour._
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
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