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Operations Manager

Emler Swim School • Katy, TX 77491 • Posted 17 days ago

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In-person • Full-time • $43,888-$47,750/yr • Junior Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Emler Swim School is seeking a talented Operations Manager to join their management team. This role involves leading operations, interacting with children, families, and coworkers, and managing daily activities. The position offers a full and active work environment, with a focus on leadership, team development, and customer service. No aquatic experience is required as training will be provided. The role includes a formal professional development program, weekly meetings, and a comprehensive benefits package.

Responsibilities

  • Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.
  • Perform daily operations from teaching swim lessons, deck management, engaging customers, and more.
  • Evaluate student progress using Emler Swim School's teaching curriculum and customer service processes through front-line work.
  • Create and manage class and employee schedules to positively impact the business.
  • Lead regular team meetings and manage employee engagement.
  • Develop team members at various points in their professional journey, including those early in their careers or new to the workforce.

Qualifications

Required

  • Undergraduate College degree preferred (3 years of relevant work experience may be considered)
  • 1-2 years of management experience
  • Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team
  • A genuine love for teaching children
  • Ability to recognize problems and resolve on the spot
  • Excellent customer service skills
  • Ability to set goals, create plans and convert plans into action

About Emler Swim School

Emler Swim School offers proven swim lessons for babies and children, with caring instructors, state-of-the-art facilities, and a specialized curriculum. They guarantee to teach your child to swim and offer 20 effective levels to ensure progress and safety in the water. Join Emler Swim School to provide your child with a lifetime of water safety skills.

Full Job Description

Are you a talented leader with a caring heart? If you have managerial experience, love kids and love the water, join Emler Swim School's management team at our award-winning swim schools in your community. We are seeking a leader who will enjoy FULL AND ACTIVE days, spent working both in and out of the pool, constantly interacting with children, families, and coworkers. No Aquatic experience? No problem! Bring your leadership experience and we will bring the aquatic training necessary! Together, we will create an aquatic expert!

Emler Swim School's investment in your career growth includes active participation in a formal professional development program, in addition to more than one hundred hours training as a deck manager, customer service representative, and swim instructor for infants, toddlers, and school-age children. During your first year of employment, you will attend weekly meetings with key business leaders at your location centered around employee management and development, business growth and more!

Emler Swim School is an industry leader, and our employees are supported with great benefits. Our employer awards include Top 100 Places to Work, and Best Places to Work (year after year)!

Is this you?

+ You thrive in an active role , spending each day both in and out of the pool, fully engaged with customers and coworkers.

+ You have a passion for inspiring and developing strong teams , including those with new, entry-level employees.

+ You enjoy fast-track industry training to hone your skills for executing and managing school activities and responsibilities.

+ You're a creative team player who likes to work hard and have fun !

+ You enjoy a good challenge and have the skills to create a fun, friendly and effective environment for all!

Responsibilities Include :

+ Drive exceptional customer experiences and satisfaction by calmly, positively and proactively responding to challenges.

+ Perform daily operations from teaching swim lessons, deck management, engaging customers, and MORE!

+ Evaluate student progress using Emler Swim School's teaching curriculum and customer service processes through front-line work.

+ Create and manage class and employee schedules in a way that positively impacts the business.

+ Lead regular team meetings and manage employee engagement.

+ Develop team members at various points in their professional journey, including those early in their careers or new to the workforce.

Requirements:

+ Undergraduate College degree preferred (3 years of relevant work experience may be considered)

+ 1-2 years of management experience

+ Excellent performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled and productive team

+ A genuine love for teaching children

+ Ability to recognize problems and resolve on the spot

+ Excellent customer service skills - it must be natural for you to want to say "yes!"

+ Ability to set goals, create plans and convert plans into action

Benefits of this full-time, salaried position include:

+ Starting salary range $43,888-$47,750

+ Incentivized bonus plan

+ Employer paid premiums for health and dental insurance

+ Vision insurance

+ 401k with employer matching

+ Paid Time Off

+ Discounted rates on pet insurance

+ Swim lesson and swim party employee discounts

+ Development, training and company-sponsored events

Your career is only beginning as an Operations Manager at Emler Swim School. Our operations leaders are serious about investing in the development of our managers, providing them with opportunities for advancement, mentorship and endless possibilities.

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