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Facilities Coordinator
Erickson Living • Ashburn, VA 20147 • Posted 17 days ago
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In-person • Full-time • $23.00/hr • Entry Level
Job Highlights
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The Facilities Coordinator at Ashby Ponds by Erickson Senior Living is responsible for coordinating the activities of the General Services Department for assigned neighborhoods, serving as a liaison between the General Services Department, residents, and staff. This role involves a variety of tasks including communication with new residents, handling complaints and suggestions, auditing buildings and coordinating repairs, conducting surveys, monitoring work orders, and ensuring the smooth transition of apartment homes for new residents.
Responsibilities
- Communicate/visit with each new resident in assigned neighborhoods to explain/clarify the operation of each department within General Services.
- Investigate complaints, suggestions, and occurrences; initiate the proper response through the appropriate manager; follow up progress until conclusion.
- Audit all buildings, garages, and general areas and coordinate needed repairs with the appropriate department. Supervises outside contractor's work.
- Conduct random surveys on services recently performed for residents and other departments.
- Monitor the status of work orders to ensure their completion in a timely manner.
- Establish and maintain accessibility to all residents in assigned neighborhoods through high visibility and excellent verbal communication.
- Provide an updated report of ongoing projects to the General Services Director/Manager weekly.
- Attend all meetings necessary to maintain a high awareness of all activities occurring in the assigned neighborhoods.
- Coordinate the re-occupancy of apartment homes in assigned neighborhoods while maintaining communication with marketing on the status of apartment turnover.
- Ensure awareness of the move-in list with housekeeping and maintenance teams to ensure apartments are ready for new residents to move in.
- Responsible for move-outs, which include communicating timelines and coordinating with residents and/or families as well as applicable community departments.
- Coordinate and follow-up, and documentation of any and all apartment/building emergencies.
- Perform additional duties requested by the General Services Director to ensure the effective and efficient operation of the Community.
- The position will require rotating weekend on call schedule every 3 weeks.
Qualifications
Required
- High school diploma or GED required.
- 1+ years' experience in an office environment or within a department with responsibility for facilities management.
- 1-3 years of customer service experience is required.
- Ability to function independently.
- Ability to assess resident or other complaints and resolve disputes in a friendly and professional manner.
About Erickson Living
Erickson Senior Living is a leading provider of senior living solutions in the United States, offering independent living, assisted living, skilled nursing care, memory care, and rehabilitation services. Established in 1983, the company operates a diverse portfolio of senior living communities across multiple states, providing high-quality care and services to older adults. Erickson Senior Living is focused on fostering an active and engaging lifestyle for residents through amenities such as fitness centers, dining options, social activities, and on-site healthcare services.
Full Job Description
Location:
Ashby Ponds by Erickson Senior Living
Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.
We are hiring a **_Facilities Coordinator_** for our award-winning community. The Facilities Coordinator is responsible for the coordination of activities of the General Services Department for assigned neighborhoods, serving as a liaison between General Services Department, residents, and staff.
**ESSENTIAL DUTIES and RESPONSIBILITIES:**
+ Communicate/visit with each new resident in assigned neighborhoods to explain/clarify the operation of each department within General Services.
+ Investigate complaints, suggestions, and occurrences; initiate the proper response through the appropriate manager; follow up progress until conclusion.
+ Audit all buildings, garages, and general areas and coordinate needed repairs with the appropriate department. Supervises outside contractor's work.
+ Conduct random surveys on services recently performed for residents and other departments.
+ Monitor the status of work orders to ensure their completion in a timely manner.
+ Establish and maintain accessibility to all residents in assigned neighborhoods through high visibility and excellent verbal communication.
+ Provide an updated report of ongoing projects to the General Services Director/Manager weekly.
+ Attend all meetings necessary to maintain a high awareness of all activities occurring in the assigned neighborhoods.
+ Coordinate the re-occupancy of apartment homes in assigned neighborhoods while maintaining communication with marketing on the status of apartment turnover.
+ Ensure awareness of the move-in list with housekeeping and maintenance teams to ensure apartments are ready for new residents to move in.
+ Responsible for move-outs, which include communicating timelines and coordinating with residents and/or families as well as applicable community departments.
+ Coordinate and follow-up, and documentation of any and all apartment/building emergencies.
+ Perform additional duties requested by the General Services Director to ensure the effective and efficient operation of the Community. Other duties may be assigned.
+ The position will require rotating weekend on call schedule every 3 weeks.
**What we offer:**
+ Compensation: starting at $23 an hour.
+ Competitive benefits packages including medical, dental, vision, and PTO
+ 401k for all employees 18 and over. Company contribution up to 3% once eligible.
+ Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
+ Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
+ Free onsite parking at all of our communities and corporate offices
+ Gated community with 24/7 security.
+ A culture of diversity and inclusion, which builds on our values, vision, and mission.
**What you will need:**
+ High school diploma or GED required.
+ 1+ years' experience in an office environment or within a department with responsibility for facilities management.
+ 1-3 years of customer service experience is required.
+ Ability to function independently.
+ Ability to assess resident or other complaints and resolve disputes in a friendly and professional manner.
**Physical Demands:**
+ Must be able to lift up to 50 lbs.
+ Walking, standing, pushing, stooping, bending, stretching.
+ Must climb and descend ladders and stairs.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
Ashby Ponds by Erickson Senior Living
Ashby Ponds is a beautiful 132-acre continuing care retirement community in Loudoun County, Virginia. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.
We are hiring a **_Facilities Coordinator_** for our award-winning community. The Facilities Coordinator is responsible for the coordination of activities of the General Services Department for assigned neighborhoods, serving as a liaison between General Services Department, residents, and staff.
**ESSENTIAL DUTIES and RESPONSIBILITIES:**
+ Communicate/visit with each new resident in assigned neighborhoods to explain/clarify the operation of each department within General Services.
+ Investigate complaints, suggestions, and occurrences; initiate the proper response through the appropriate manager; follow up progress until conclusion.
+ Audit all buildings, garages, and general areas and coordinate needed repairs with the appropriate department. Supervises outside contractor's work.
+ Conduct random surveys on services recently performed for residents and other departments.
+ Monitor the status of work orders to ensure their completion in a timely manner.
+ Establish and maintain accessibility to all residents in assigned neighborhoods through high visibility and excellent verbal communication.
+ Provide an updated report of ongoing projects to the General Services Director/Manager weekly.
+ Attend all meetings necessary to maintain a high awareness of all activities occurring in the assigned neighborhoods.
+ Coordinate the re-occupancy of apartment homes in assigned neighborhoods while maintaining communication with marketing on the status of apartment turnover.
+ Ensure awareness of the move-in list with housekeeping and maintenance teams to ensure apartments are ready for new residents to move in.
+ Responsible for move-outs, which include communicating timelines and coordinating with residents and/or families as well as applicable community departments.
+ Coordinate and follow-up, and documentation of any and all apartment/building emergencies.
+ Perform additional duties requested by the General Services Director to ensure the effective and efficient operation of the Community. Other duties may be assigned.
+ The position will require rotating weekend on call schedule every 3 weeks.
**What we offer:**
+ Compensation: starting at $23 an hour.
+ Competitive benefits packages including medical, dental, vision, and PTO
+ 401k for all employees 18 and over. Company contribution up to 3% once eligible.
+ Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
+ Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
+ Free onsite parking at all of our communities and corporate offices
+ Gated community with 24/7 security.
+ A culture of diversity and inclusion, which builds on our values, vision, and mission.
**What you will need:**
+ High school diploma or GED required.
+ 1+ years' experience in an office environment or within a department with responsibility for facilities management.
+ 1-3 years of customer service experience is required.
+ Ability to function independently.
+ Ability to assess resident or other complaints and resolve disputes in a friendly and professional manner.
**Physical Demands:**
+ Must be able to lift up to 50 lbs.
+ Walking, standing, pushing, stooping, bending, stretching.
+ Must climb and descend ladders and stairs.
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.
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