Integrated Care Specialist

The Integrated Care Specialist is responsible for coordinating care between Brightways and community partners (specifically, Primary Care and other medical professionals). This includes all administrative and communication needs related to incoming referrals and out-going step-ups (clients who require placement outside of Brightways due to higher acuity). “In everything we do we believe in breaking down barriers and getting help to the community now.”

• Promote and uphold a positive image of the company, its owners, leaders, and workforce through professional conduct and representation.
• Demonstrate a commitment to fostering a positive work environment and promoting the company's values and culture.
• Act as a brand ambassador, consistently representing the company and its leadership in a positive and professional manner.
• Contribute to building a positive reputation for the company by embodying its mission, vision, and values in all interactions.
• Support the company's efforts to maintain a positive public image by consistently delivering high-quality work and exceptional client care.
• Collaborate with colleagues to create a positive and inclusive work environment that reflects the values and principles of the company.
• Take ownership of your role in promoting a positive image of the company, its owners, leaders, and workforce through your actions and interactions.
• Contribute to a positive team dynamic by fostering open communication, respect, and collaboration among colleagues.

• Maintain a professional and positive attitude in all interactions, both internally and externally, to enhance the company's reputation.

• Support the company's commitment to diversity, equity, and inclusion by promoting a welcoming and inclusive environment for all employees and stakeholders.

Essential Responsibilities:

• Maintain all established, and establish new, resources for rapid completion of step-ups in designated territories (currently Deschutes, Marion, Multnomah, and Tillamook counties).
• Maintain proper documentation and detailed note-keeping of all active step-ups, ensuring that the associated Brightways clinician(s) are kept well informed.
• Maintain all established, and establish new, community partnerships with Primary Care (and other medical specialties) in respect to accessing services, engagement, and closed-loop referrals.
• Provide ‘right now response’ to community partners Monday-Friday, with all calls and texts from community partners returned immediately.
• Monitor new client consultations (screenings) and communicate with community partners regarding any referred client that Brightways is unable to accept.
• Monitor and manage automatically generated reporting on referrals to create and execute strategic plans based on Brightways resources (i.e., seek to obtain referrals for services that align with current availability.
• Ensure pre-determined metrics are consistently hit, including turn-around-time on step-ups, referrals by service type and location, turn-around-time on notification of a client being screened out, and other tracked data.
• Identify and contact new potential referral sources and potential community partners.

Additional Responsibilities:

• Provide physical presence to community partners (primarily in Portland Metro Area, but also infrequently in Central Oregon).
• Adhere to HIPAA privacy standards and regulations.
• Support the vision, mission, and values of the organization in all respects.
• Conduct self with the highest standards of professionalism and confidentiality.
• Comply with all applicable laws, regulations, policies, and procedures.
• Support the organization's efforts to create and maintain a trauma-informed care culture and utilize non-violent communication when navigating disagreements and conflicts.
• Act ethically and appropriately and cooperate fully with all organizational efforts to increase the well-being of the clients of our community partners.
• Additional responsibilities of similar complexity within the organization, as required or assigned.

• Education: Bachelor’s degree required.
• Location: REMOTE! Priority will be given to applicants from Salem, Oregon.
• Travel Requirement: This position requires up to 25% travel.
• Must be willing to travel to Eugene, Oregon and other Brightways offices throughout Central and Metro Oregon.
• Licensed: N/A (Non-clinical role).
• Minimum of three (3) years’ experience with coordination of care.
• Minimum of three (3) years’ experience with customer service or sales.
• Experience utilizing a collaborative approach with peers and direct supports.

Background Check Requirement

• A background check will be performed on all hires, post-offer. Employment is contingent upon passing this check.

Competencies (Knowledge, Skills, Abilities):

• Able to work effectively in an organizational setting and understand how to utilize the chain of command to resolve problems and bring program development ideas forward.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, Insync or related software.
• Efficiency and time management skills.
• Able to maintain confidentiality requirements regarding patients.

Compensation and Benefits:

• Compensation $65,000 - $75,000 DOE

• (4) weeks of Paid Time Off (PTO) per year, pro-rated amount based on hire date.
• Health Insurance - Employer contributions towards Medical, dental, prescription, and vision insurance with acupuncture, chiropractic, and orthodontia coverage through Moda Health (available the 1st of the month following start date), HDHP w/ HSA.
• FSA - Medical and Dependent Care Flexible Spending Account (FSA).
• Supplemental Insurance - Life Insurance, Short Term Disability, Accident and Hospital Insurance offered through Aflac.
• Retirement - The company contributes up to 3% to your retirement without you having to contribute-investing in your future on your behalf! This begins after one year of service.

Get to know us better:
https://www.brightwayscounseling.com/
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