Warwick Hotel Seattle- Executive Housekeeper

Clean and maintain all areas throughout property, ensuring hotel’s standards of

cleanliness.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Warwick New York Hotel rules and regulations for the safe and effective operation of the Hotel’s facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• High School Diploma.
• Experience with computers.
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Ability to perform basic mathematical computations.
• Ability to provide legible communication.
• Minimum of two years experience in Housekeeping Supervisory/Management position.
• Ability to enforce hotel’s standards, policies and procedures with Housekeeping staff.
• Ability to prioritize and organize work assignments; delegate work to Housekeeping staff.
• Ability to direct performance of Housekeeping staff and follow up with corrections where needed.
• Ability to motivate staff and maintain a cohesive team.
• Ability to ascertain Housekeeping staff training needs and provide such training.
• Ability to focus attention on details.
• Ability to be a clear thinker who can remain calm and resolve problems.
• Ability to input and access data in computer system.
• Ability to maintain discretion and confidentiality of all guests and pertinent hotel information.
• Ability to work without direct supervision.
• Ability to work cohesively with other departments as part of a team.
• Basic business writing skills.
• Ability to work well under pressure of organizing and attaining set schedules.

Physical Demands

• Ability to stand/walk up to 8 hours per day.
• Ability to verbally communicate with guests; ability to use auditory skills to ascertain requests.

Sensory Demands: (Indicate the nature of demands on the jobholder’s senses to make judgments through touch, smell, sight, hearing, and judge speed and accuracy.)

Essential Job Functions:

Must become familiar and proficient in all aspects of the property; front and back of the house areas, location of the meeting rooms, coffee break areas, fitness center, location of other departments and numbering of guest rooms in order to direct hotel guests and/or visitors as necessary.

• Become familiar with hours of operations for all hotel outlets to answer guest and visitor inquiries.

• Ability to operate hotel phone system, voice mail and all phone features to specified standards.

• Maintain the hotel’s customer service standards and uphold the Warwick mission statement as outlined in the employee handbook.

• Participate in training programs as required by management.

• Monitor and maintain an ongoing preventive maintenance program for all department equipment.

• Maintain current up-to-date knowledge of all supplies and equipment. Test samples of new products; ensure OSHA requirements are adhered to. Recommend to the General Manger new items for purchase.

• Ensure staff complies with all supply standards and health regulations.

• Monitor and maintain proper inventory of Housekeeping supplies; coordinates all departmental inventories including staff uniforms.

• Coordinate efforts with front office and Engineering to achieve maximum levels of guest satisfaction.

• Conducts or monitors roll call meetings daily with staff to assign daily assignments.

• Maintain complete knowledge of and comply with all hotel/departmental policies and procedures and ensure staff is informed.

• Maintain budgeted operating expenses; compare to budget.

• Monitor and control weekly payroll in comparison to a monthly budget, taking appropriate action to ensure the best overall results.

• Interview and select suitable employees for the operation as per the hotel’s standards.

• Oversee, evaluate and conduct the training of all department personnel.

• Ensure that staff report to work as scheduled. Document any late or absent employees.

• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.

• Constantly monitor staff performance in all phases of service and job functions, ensuring all procedures are carried out to departmental standards.

• Be familiar with all hotel standards/features and local attraction/activities to respond accurately to any guest inquiry.

• Assist staff with their job functions as needed to ensure optimum service guests.

• Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards. Conduct scheduled performance reviews per the hotel’s standards.

• Conduct monthly meetings as scheduled.

• Attend all scheduled meetings.

• Review daily activities and check the following:

a. daily house count, arrivals/departures

b. VIP/special guests/group contacts

c. Scheduled group functions/meeting/catering functions, locations and time.

• Create and maintain a high level of motivation and morale to all department staff.

• In conjunction with respective executive committee members, ensure department operations manual, job descriptions, training checklists and standards manuals are produced and maintained.

• Maximize revenues while controlling other expenses and payroll within budgeted guidelines.

• Monitor and inspect all contracted cleaning services performed; communicate and follow up on any deficiencies.

• Selects vendors, assesses vendor capabilities, develops alternate sources, negotiates price as needed.

• Foster the appropriate work environment through job clarification and clear instruction to all staff for the promotion of good customer relations.

• Develop and implement new standards of performance and procedures as necessary to ensure consistent service of all guests.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Warwick New York Hotel standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.