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Customer Service Representative - Scottsdale
Open Network Exchange • Scottsdale, AZ 85256 • Posted 8 days ago
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In-person • Full-time • $22.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Open Network Exchange is responsible for connecting with customers to meet their needs, building strong relationships, and offering customized solutions to enhance satisfaction and loyalty. This role involves engaging with customers in a personalized manner, identifying opportunities to enhance their experience, assisting with dining reservations, and employing empathetic listening to address concerns.
Responsibilities
- Engage with customers in a personalized manner to provide comprehensive assistance and information.
- Identify opportunities to enhance the customer's experience by introducing relevant products and services.
- Provide personalized assistance to customers, guiding them through their dining reservations.
- Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
- Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
- Cultivate trust and strong rapport with customers through open and interactive communication.
- Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
- Continuously educate oneself about our products to offer comprehensive support during customer interactions.
- Ensure smooth transfer of qualified customers to the sales team.
- Embrace additional responsibilities as assigned to contribute to the team's success.
Qualifications
Required
- Experience of 2+ years in customer support.
- High School Diploma or equivalent educational background and/or experience
- Proficiency in working with CRM systems and adhering to best practices.
- Exceptional phone communication skills, coupled with active listening abilities.
- Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
Preferred
- Knowledge of cruise sales and services
Full Job Description
Welcome to ONE!
While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology
Job Summary:
The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries, assisting with dining reservations, and proactively offering customized solutions to boost customer satisfaction and loyalty.
Key Responsibilities:
Requirements
Business Casual Attire:
Compensation
What we offer:
Office Highlights - Scottsdale, AZ
*Physical Requirements*
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
While we're headquartered in sunny Arizona, we've always got travel on our minds. We're in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology
Job Summary:
The core responsibility of this role is to connect with customers, ensuring their needs are met and building strong relationships. Ideal candidates will be skilled in responding to inquiries, assisting with dining reservations, and proactively offering customized solutions to boost customer satisfaction and loyalty.
Key Responsibilities:
- Engage with customers in a personalized manner to provide comprehensive assistance and information.
- Identify opportunities to enhance the customer's experience by introducing relevant products and services.
- Provide personalized assistance to customers, guiding them through their dining reservations.
- Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive constructive approach.
- Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
- Cultivate trust and strong rapport with customers through open and interactive communication.
- Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
- Continuously educate oneself about our products to offer comprehensive support during customer interactions.
- Ensure smooth transfer of qualified customers to the sales team.
- Embrace additional responsibilities as assigned to contribute to the team's success.
Requirements
- Experience of 2+ years in customer support.
- High School Diploma or equivalent educational background and/or experience
- Proficiency in working with CRM systems and adhering to best practices.
- Exceptional phone communication skills, coupled with active listening abilities.
- Proficiency in using Microsoft Office Suite and adept at navigating various computer programs.
- Knowledge of cruise sales and services is preferred, though not mandatory.
- Ability to multi-task complex scenarios with ease
Business Casual Attire:
- Business casual attire is required for this role reflecting a polished and professional appearance.
Compensation
- Hourly: $22 an hour
- Commission: Highly competitive commission plan
What we offer:
- Structured career path
- Exclusive Team Member Travel Discounts
- Affordable Medical Insurance
- 100% Employer Paid Dental and Vision Insurance
- HSA with Company Contribution
- 401(k)
- Basic and Voluntary Life & AD&D
- Pet Insurance
- Covered Parking
- Amazing Culture!
Office Highlights - Scottsdale, AZ
- Modern office design
- Fully equipped gym is available to all employees
- Basketball Court - Perfect way to take a break and recharge during the day!
*Physical Requirements*
Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
*ONE* is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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