BUSINESS SUPPORT SPECIALIST

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

Performs clerical work covered by standing instructions that requires general knowledge of department or hospital procedures.

Minimum Specifications

Education

None

Experience

Must have one year of clerical experience.

Equivalent Education and/or Experience

None

Certification/Registration/Licensure

For 62040-Patient Transportation and 82520 In-Patient Discharge Lounge:

Must have Child Passenger Safety Certification within one year of hire and/or placement in job.

Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following:

American Heart Association

American Red Cross Rescuer

Military Training Network Required Tests for Placement

Skills or Special Abilities

Must be able to demonstrate general clerical skills.

Must be able to type.

Must be able to communicate effectively with patients, visitors and hospital staff.

Responsibilities

1. Answers telephone, takes messages, routes calls and provides standard information to callers.

2. Picks up, sorts, and delivers mail.

3. Monitors office supplies and places orders to maintain required levels.

4. Receives information from various sources and maintains it in standard form.

5. Classifies and accurately files materials in a simple serial classification system, and indexes routine materials following standing instructions and/or precedent.

6. Maintains files of documents. Posts, dates, and archives information to assure accuracy. Distributes material at established times and/or in accordance with predetermined channels.

7. Types standardized forms, routine correspondence and reports.

8. Greets incoming visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.

9. Identifies ways to improve work processes and improve customer (internal as well as external) satisfaction and makes recommendations to supervisor.

10. Stays abreast of changes to procedures to ensure quality service is provided. Attends inhouse seminars, reads internal publications, and integrates knowledge gained into current work practices.

11. Maintains a positive working relationship with co-workers to ensure efficient work processes.

12. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.

13. Note: All responsibilities may not apply depending on the assigned role. Other duties may be required as assigned.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.