Collections Specialist

Description We are looking for a Collections Specialist to join our team in Atlanta, Georgia. In this role, you will be focused on managing and improving our collections processes, communicating with clients about outstanding balances, and assisting in resolving discrepancies in accounts. This opportunity offers a short term contract employment opportunity.

Responsibilities:

- Handle daily tasks related to collections, including managing accounts with past due balances.

- Communicate effectively with agents and clients primarily via email, occasionally by phone, to discuss outstanding balances.

- Identify and implement process improvements to enhance efficiency and effectiveness in collections.

- Prepare necessary documentation for Notice of Cancellation (NOC) status.

- Assist in organizing and resolving discrepancies in accounts for accurate and timely resolution of issues.

- Maintain accurate records of collections activities and account statuses.

- Utilize accounting software systems to track and manage customer accounts.

- Provide regular reports and updates on account statuses as required.

- Utilize skills in accounts receivable, collection processes, and CRM to effectively manage customer accounts.

- Handle customer inquiries and respond to inbound calls regarding billing functions and claim administration. Requirements - Proficiency in Accounting Software Systems

- Familiarity with Accurint software

- Experience with ADP - Financial Services

- Knowledge of CRM systems

- Proficiency in Epic Software

- Strong understanding of Accounts Receivable (AR) processes

- Experience in answering inbound calls

- Familiarity with billing functions

- Knowledge of claim administration

- Understanding of collection processes

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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