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service desk manager
Randstad US • Remote • Posted 15 days ago
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Remote • Full-time • $30.00-$50.00/hr • Contract • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
We are seeking a highly skilled and detail-oriented Service Desk Manager to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The Service Desk Manager will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.
Responsibilities
- Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
- Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
- Collaborate with internal teams to gather necessary information and insights.
- Present findings and recommendations to key internal stakeholders, including senior management and department heads.
- Ensure all documentation aligns with PMO best practices and standards.
- Stay updated on industry trends and advancements in service desk technologies and methodologies.
- Participate in PMO meetings and contribute to the development of PMO best practices.
Qualifications
Required
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.
- Strong understanding of service desk operations and technologies.
- Familiarity with PMO best practices and methodologies.
- Excellent written and verbal communication skills.
- Ability to present complex information in a clear and concise manner.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
Preferred
- Master's degree in a related field.
- Certification in Project Management (PMP or similar).
- Experience working within a PMO.
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
service desk manager.
+ bethesda , maryland (remote)
+ posted september 4, 2024
**job details**
summary
+ $30 - $50 per hour
+ temp to perm
+ bachelor degree
+ category computer and mathematical occupations
+ reference1064317
job details
job summary:
Job Title: Project Manager - Enterprise Service Desk Best Practices
Location: [Remote]
Department: Project Management Office (PMO)
Reports To: Program Manager
Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.
Key Responsibilities:
+ Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
+ Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
+ Collaborate with internal teams to gather necessary information and insights.
+ Present findings and recommendations to key internal stakeholders, including senior management and department heads.
+ Ensure all documentation aligns with PMO best practices and standards.
+ Stay updated on industry trends and advancements in service desk technologies and methodologies.
+ Participate in PMO meetings and contribute to the development of PMO best practices.
Qualifications:
+ Bachelor's degree in Information Technology, Business Administration, or a related field.
+ Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.
+ strong understanding of service desk operations and technologies.
+ Familiarity with PMO best practices and methodologies.
+ Excellent written and verbal communication skills.
+ Ability to present complex information in a clear and concise manner.
+ strong analytical and problem-solving skills.
+ Ability to work independently and as part of a team.
Preferred Qualifications:
+ Master's degree in a related field.
+ Certification in Project Management (PMP or similar).
+ Experience working within a PMO.
location: Bethesda, Maryland
job type: Contract
salary: $30 - 50 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job Title: Project Manager - Enterprise Service Desk Best Practices
Location: [Remote]
Department: Project Management Office (PMO)
Reports To: Program Manager
Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.
Key Responsibilities:
+ Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
+ Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
+ Collaborate with internal teams to gather necessary information and insights.
+ Present findings and recommendations to key internal stakeholders, including senior management and department heads.
+ Ensure all documentation aligns with PMO best practices and standards.
+ Stay updated on industry trends and advancements in service desk technologies and methodologies.
+ Participate in PMO meetings and contribute to the development of PMO best practices.
Qualifications:
+ Bachelor's degree in Information Technology, Business Administration, or a related field.
+ Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.
+ Strong understanding of service desk operations and technologies.
+ Familiarity with PMO best practices and methodologies.
+ Excellent written and verbal communication skills.
+ Ability to present complex information in a clear and concise manner.
+ Strong analytical and problem-solving skills.
+ Ability to work independently and as part of a team.
Preferred Qualifications:
+ Master's degree in a related field.
+ Certification in Project Management (PMP or similar).
+ Experience working within a PMO.
qualifications:
+ Experience level:
+ Education: Bachelors
skills:
+ ManagerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
+ bethesda , maryland (remote)
+ posted september 4, 2024
**job details**
summary
+ $30 - $50 per hour
+ temp to perm
+ bachelor degree
+ category computer and mathematical occupations
+ reference1064317
job details
job summary:
Job Title: Project Manager - Enterprise Service Desk Best Practices
Location: [Remote]
Department: Project Management Office (PMO)
Reports To: Program Manager
Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.
Key Responsibilities:
+ Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
+ Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
+ Collaborate with internal teams to gather necessary information and insights.
+ Present findings and recommendations to key internal stakeholders, including senior management and department heads.
+ Ensure all documentation aligns with PMO best practices and standards.
+ Stay updated on industry trends and advancements in service desk technologies and methodologies.
+ Participate in PMO meetings and contribute to the development of PMO best practices.
Qualifications:
+ Bachelor's degree in Information Technology, Business Administration, or a related field.
+ Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.
+ strong understanding of service desk operations and technologies.
+ Familiarity with PMO best practices and methodologies.
+ Excellent written and verbal communication skills.
+ Ability to present complex information in a clear and concise manner.
+ strong analytical and problem-solving skills.
+ Ability to work independently and as part of a team.
Preferred Qualifications:
+ Master's degree in a related field.
+ Certification in Project Management (PMP or similar).
+ Experience working within a PMO.
location: Bethesda, Maryland
job type: Contract
salary: $30 - 50 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job Title: Project Manager - Enterprise Service Desk Best Practices
Location: [Remote]
Department: Project Management Office (PMO)
Reports To: Program Manager
Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.
Key Responsibilities:
+ Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.
+ Develop and write detailed white papers on best practices for service desk operations, focusing on government support.
+ Collaborate with internal teams to gather necessary information and insights.
+ Present findings and recommendations to key internal stakeholders, including senior management and department heads.
+ Ensure all documentation aligns with PMO best practices and standards.
+ Stay updated on industry trends and advancements in service desk technologies and methodologies.
+ Participate in PMO meetings and contribute to the development of PMO best practices.
Qualifications:
+ Bachelor's degree in Information Technology, Business Administration, or a related field.
+ Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.
+ Strong understanding of service desk operations and technologies.
+ Familiarity with PMO best practices and methodologies.
+ Excellent written and verbal communication skills.
+ Ability to present complex information in a clear and concise manner.
+ Strong analytical and problem-solving skills.
+ Ability to work independently and as part of a team.
Preferred Qualifications:
+ Master's degree in a related field.
+ Certification in Project Management (PMP or similar).
+ Experience working within a PMO.
qualifications:
+ Experience level:
+ Education: Bachelors
skills:
+ ManagerEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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