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Technology Launch Specialist - DC/Baltimore
Zimmer Biomet • Baltimore, MD 21217 • Posted 16 days ago
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In-person • Full-time • $70,000-$85,000/yr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Technology Launch Specialist at Zimmer Biomet is responsible for promoting and supporting technology-centric product launches at key customer accounts. This role involves educating, training, and assisting key stakeholders in the sustainable use of technology to help customers achieve their technology program goals. The position requires collaboration with the Technology Solutions Manager and Field Service technicians to onboard new accounts, provide clinical support during enabling technology cases, and ensure high levels of customer satisfaction through effective communication and response to inquiries.
Responsibilities
- Develop account specific launch plan to enable locally sustainable support and use of new technologies
- Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA system and other technologies
- Partners with Technology Solutions Manager and Field Service technicians to onboard new accounts, including attend system installation, provide in-service to relevant facility staff, train local implant sales colleagues and provide clinical support during enabling technology cases
- Supports advanced technology upgrades as required
- Responsible for key administration duties
- Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances
- Follow all internal communication and documentation policies (QA)
- Attend annual trainings as required
Qualifications
Required
- Bachelor's degree preferred, but experience will be considered in lieu of education
- Minimum of 2-3 years of clinical sales operating room experience or one year of orthopedic (joint replacement) sales and case coverage experience required
Preferred
- Proven track record of achieving strong results
- Strong interpersonal and communication skills
- Strong presentation and demonstration skills
About Zimmer Biomet
Zimmer Biomet is a global leader in the medical technology industry, specializing in orthopedic products and solutions. They offer a wide range of products for joint replacements, spinal surgeries, sports medicine, dental implants, and trauma surgeries, known for their innovation and quality. With a strong global presence and a diverse portfolio, Zimmer Biomet aims to enhance patient outcomes and drive innovation in healthcare.
Full Job Description
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
**What You Can Expect**
The Technology Launch Specialist (TLS) will promote and support technology centric product launches at key customer accounts. As part of the Technology Solutions Team, the TLS will educate, train, and assist key stakeholders of sustainable use of technology helping customers achieve their technology program goals.
**How You'll Create Impact**
+ Develop account specific launch plan to enable locally sustainable support and use of new technologies
+ Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA system and other technologies
+ Partners with Technology Solutions Manager and Field Service technicians to onboard new accounts, including attend system installation, provide in-service to relevant facility staff, train local implant sales colleagues and provide clinical support during enabling technology cases
+ Supports advanced technology upgrades as required
+ Responsible for key administration duties
+ Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
+ Follow all internal communication and documentation policies (QA).
+ Attend annual trainings as required
**_This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act._**
**What Makes You Stand Out**
+ Proven track record of achieving strong results
+ Strong interpersonal and communication skills
+ Strong presentation and demonstration skills
**Your Background**
+ Bachelor's degree preferred, but experience will be considered in lieu of education
+ Minimum of 2-3 years of clinical sales operating room experience or one year of orthopedic (joint replacement) sales and case coverage experience required
**Travel Expectations**
Up to 70% travel (some weekend travel required)
This role has a salary range of $70,000-85,000 annually with additional compensation available through bonus opportunities
EOE/M/F/Vet/Disability
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging.
**What You Can Expect**
The Technology Launch Specialist (TLS) will promote and support technology centric product launches at key customer accounts. As part of the Technology Solutions Team, the TLS will educate, train, and assist key stakeholders of sustainable use of technology helping customers achieve their technology program goals.
**How You'll Create Impact**
+ Develop account specific launch plan to enable locally sustainable support and use of new technologies
+ Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA system and other technologies
+ Partners with Technology Solutions Manager and Field Service technicians to onboard new accounts, including attend system installation, provide in-service to relevant facility staff, train local implant sales colleagues and provide clinical support during enabling technology cases
+ Supports advanced technology upgrades as required
+ Responsible for key administration duties
+ Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
+ Follow all internal communication and documentation policies (QA).
+ Attend annual trainings as required
**_This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act._**
**What Makes You Stand Out**
+ Proven track record of achieving strong results
+ Strong interpersonal and communication skills
+ Strong presentation and demonstration skills
**Your Background**
+ Bachelor's degree preferred, but experience will be considered in lieu of education
+ Minimum of 2-3 years of clinical sales operating room experience or one year of orthopedic (joint replacement) sales and case coverage experience required
**Travel Expectations**
Up to 70% travel (some weekend travel required)
This role has a salary range of $70,000-85,000 annually with additional compensation available through bonus opportunities
EOE/M/F/Vet/Disability
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