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Patient Account Collections Specialist
HCA Healthcare • Remote • Posted 15 days ago
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Patient Account Collections Specialist at Parallon, part of HCA Healthcare, you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This work from home position requires living within an HCA Healthcare hospital market area and involves 90% of your day on the phone, identifying problem accounts, updating patient account records, and working with patients and guarantors to secure payment on outstanding account balances.
Responsibilities
- Refer calls/accounts to appropriate parties based on customer inquiries.
- Identify problem accounts and escalate as appropriate.
- Update the patient account record to identify actions taken on the account.
- Work with patients and guarantors to secure payment on outstanding account balances.
- Maintain minimum production standards.
- Achieve passing quality review scores per unit requirements.
- Produce acceptable unit collection volumes.
- Work within company attendance guidelines.
- Provide excellent customer service.
- Work with other team members and management in a professional manner.
Qualifications
Required
- High School Graduate or GED preferred
- Previous Call Center experience preferred
- Minimum one-year related experience preferred, preferably in healthcare
- Experience with collections in healthcare revenue space is preferred
- This is a work from home position that requires high-speed internet with 25 MB Download and 6 MB Upload. Wifi is not permitted
- Ability to work uninterrupted for shift (not including breaks/lunch)
Preferred
- BILINGUAL
About HCA Healthcare
HCA Healthcare is a leading healthcare provider with 182 hospitals and over 2,300 sites of care in 20 states and the United Kingdom. They offer a comprehensive range of healthcare services, including hospitals, surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics, and physician clinics, with a commitment to improving patient care and well-being.
Full Job Description
**Description**
**Schedule: This position is Work from Home, and requires availability Days, Evenings and Weekends.**
Introduction
**Do you have the career opportunities as a Patient Account Collections Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.**
**Benefits**
**Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:**
+ **Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.**
+ **Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.**
+ **Free counseling services and resources for emotional, physical and financial wellbeing**
+ **401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)**
+ **Employee Stock Purchase Plan with 10% off HCA Healthcare stock**
+ **Family support through fertility and family building benefits with Progyny and adoption assistance.**
+ **Referral services for child, elder and pet care, home and auto repair, event planning and more**
+ **Consumer discounts through Abenity and Consumer Discounts**
+ **Retirement readiness, rollover assistance services and preferred banking partnerships**
+ **Education assistance (tuition, student loan, certification support, dependent scholarships)**
+ **Colleague recognition program**
+ **Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)**
+ **Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.**
**Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)**
**_Note: Eligibility for benefits may vary by location._**
**Our teams are a committed, caring group of colleagues. Do you want to work as a Patient Account Collections Specialist where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!**
**Job Summary and Qualifications**
**As a Collections Specialist | Patient Account Representative you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.**
**Duties and Responsibilities:**
+ **Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.**
+ **Identify problem accounts and escalate as appropriate.**
+ **Update the patient account record to identify actions taken on the account.**
+ **Work with patients and guarantors to secure payment on outstanding account balances.**
+ **Maintain minimum production standards.**
+ **Achieve passing quality review scores per unit requirements.**
+ **Produce acceptable unit collection volumes.**
+ **Work within company attendance guidelines.**
+ **Provide excellent customer service.**
+ **Work with other team members and management in a professional manner.**
**Schedule:** **Full-time position that requires 1 mid / evening shift per week on a Monday, Tuesday, Wednesday or Thursday 11am- 8pm CST & also 1 Saturday morning shift per month 9am-1pm CST.**
**Location:** **Work from Home; must live within an HCA Hospital market area.**
**Qualifications**
+ **High School Graduate or GED preferred**
+ **Previous Call Center experience preferred**
+ **Minimum one-year related experience preferred, preferably in healthcare.**
+ **Experience with collections in healthcare revenue space is preferred.**
+ **This is a work from home position that requires high-speed internet with 25 MB Download and 6 MB Upload. Wifi is not permitted.**
+ **Ability to work uninterrupted for shift (not including breaks/lunch)**
+ **BILINGUAL is not required, but a plus**
**Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.**
**HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.**
**"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.**
**HCA Healthcare Co-Founder**
**If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Account Collections Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today!**
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**Schedule: This position is Work from Home, and requires availability Days, Evenings and Weekends.**
Introduction
**Do you have the career opportunities as a Patient Account Collections Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.**
**Benefits**
**Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:**
+ **Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.**
+ **Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.**
+ **Free counseling services and resources for emotional, physical and financial wellbeing**
+ **401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)**
+ **Employee Stock Purchase Plan with 10% off HCA Healthcare stock**
+ **Family support through fertility and family building benefits with Progyny and adoption assistance.**
+ **Referral services for child, elder and pet care, home and auto repair, event planning and more**
+ **Consumer discounts through Abenity and Consumer Discounts**
+ **Retirement readiness, rollover assistance services and preferred banking partnerships**
+ **Education assistance (tuition, student loan, certification support, dependent scholarships)**
+ **Colleague recognition program**
+ **Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)**
+ **Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.**
**Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)**
**_Note: Eligibility for benefits may vary by location._**
**Our teams are a committed, caring group of colleagues. Do you want to work as a Patient Account Collections Specialist where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!**
**Job Summary and Qualifications**
**As a Collections Specialist | Patient Account Representative you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.**
**Duties and Responsibilities:**
+ **Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.**
+ **Identify problem accounts and escalate as appropriate.**
+ **Update the patient account record to identify actions taken on the account.**
+ **Work with patients and guarantors to secure payment on outstanding account balances.**
+ **Maintain minimum production standards.**
+ **Achieve passing quality review scores per unit requirements.**
+ **Produce acceptable unit collection volumes.**
+ **Work within company attendance guidelines.**
+ **Provide excellent customer service.**
+ **Work with other team members and management in a professional manner.**
**Schedule:** **Full-time position that requires 1 mid / evening shift per week on a Monday, Tuesday, Wednesday or Thursday 11am- 8pm CST & also 1 Saturday morning shift per month 9am-1pm CST.**
**Location:** **Work from Home; must live within an HCA Hospital market area.**
**Qualifications**
+ **High School Graduate or GED preferred**
+ **Previous Call Center experience preferred**
+ **Minimum one-year related experience preferred, preferably in healthcare.**
+ **Experience with collections in healthcare revenue space is preferred.**
+ **This is a work from home position that requires high-speed internet with 25 MB Download and 6 MB Upload. Wifi is not permitted.**
+ **Ability to work uninterrupted for shift (not including breaks/lunch)**
+ **BILINGUAL is not required, but a plus**
**Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.**
**HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.**
**"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.**
**HCA Healthcare Co-Founder**
**If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Account Collections Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.Unlock the possibilities and apply today!**
**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
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