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Seasonal Customer Care Associate - Remote (Multiple Shifts Available)
BaubleBar • Remote • Posted 16 days ago
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Remote • Part-time • Temporary • Internship
Job Highlights
Using AI ⚡ to summarize the original job post
BaubleBar is seeking multiple Seasonal Customer Care Associates to join their award-winning customer care team. The role involves handling a high volume of customer inquiries via email, social media, and live chat, resolving issues related to orders, returns, shipping, and product information, and maintaining detailed records of customer interactions. The position requires a compassionate, customer-focused individual who can adapt quickly, multitask efficiently, and work proactively to find solutions. This is a temporary, remote role with a training period and requires availability for shifts during specific hours, including some weekends and holidays.
Responsibilities
- Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple computer systems
- Resolve customer issues related to orders, returns, shipping, and product information
- Communicate effectively with internal teams to ensure customer satisfaction
- Maintain detailed and accurate records of customer interactions using our CRM system
- Follow company guidelines and procedures to address customer inquiries while maintaining our brand's voice and values
- Provide 30-40 hours per week of customer support after initial training period
- Provide availability to work as least one of the following windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST and/or 6PM-2AM EST
- Some weekend and holiday availability will be required
Qualifications
Required
- Experience in a customer facing environment (preferably e-commerce or retail)
- Highly proficient in using computers, navigating multiple systems, and can type at a minimum speed of 40 words per minute
- Working knowledge of Kustomer (or Zendesk/Gorgias), Shopify and/or Netsuite is a HUGE plus!
- Manage multiple tasks efficiently while working autonomously
- A strong work ethic and top-notch written and oral communication skills
- Proficiency using G Suite (Google Docs, Sheets, etc.)
- Reliable, high-speed internet and computer in addition to a quiet, distraction-free workspace
Full Job Description
WHO WE ARE:
BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar's unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.
WHAT WE'RE LOOKING FOR:
BaubleBar's award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We're looking for compassionate, customer-focused individuals who are passionate about helping others and can effortlessly adapt to any situation.
You thrive in a fast-paced environment and work proactively to find solutions while multi-tasking like a champ. A positive, "no task is too small" attitude is a must as well as a genuine team spirit. We measure success as a team and are always willing to help support each other!
WHAT WE WANT YOU TO DO:
+ Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple computer systems
+ Resolve customer issues related to orders, returns, shipping, and product information
+ Communicate effectively with internal teams to ensure customer satisfaction
+ Maintain detailed and accurate records of customer interactions using our CRM system
+ Follow company guidelines and procedures to address customer inquiries while maintaining our brand's voice and values
+ Provide 30-40 hours per week of customer support after initial training period (training will be approximately 10 hours per week to start)
+ Provide availability to work as least one of the following windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST and/or 6PM-2AM EST
+ Some weekend and holiday availability will be required
+ This is a temporary-remote role lasting approximately 12-18 weeks
+ Multiple training classes will be offered with varying start dates throughout mid-September - mid-October
WHAT WE WANT TO SEE:
+ Experience in a customer facing environment (preferably e-commerce or retail)
+ Highly proficient in using computers, navigating multiple systems, and can type at a minimum speed of 40 words per minute
+ Working knowledge of Kustomer (or Zendesk/Gorgias), Shopify and/or Netsuite is a HUGE plus!
+ Manage multiple tasks efficiently while working autonomously
+ A strong work ethic and top-notch written and oral communication skills
+ Proficiency using G Suite (Google Docs, Sheets, etc.)
+ Reliable, high-speed internet and computer in addition to a quiet, distraction-free workspace
+ You love accessories, of course! Everyone at BaubleBar is passionate about what we do and the incredible products we sell
BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar's unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.
WHAT WE'RE LOOKING FOR:
BaubleBar's award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We're looking for compassionate, customer-focused individuals who are passionate about helping others and can effortlessly adapt to any situation.
You thrive in a fast-paced environment and work proactively to find solutions while multi-tasking like a champ. A positive, "no task is too small" attitude is a must as well as a genuine team spirit. We measure success as a team and are always willing to help support each other!
WHAT WE WANT YOU TO DO:
+ Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple computer systems
+ Resolve customer issues related to orders, returns, shipping, and product information
+ Communicate effectively with internal teams to ensure customer satisfaction
+ Maintain detailed and accurate records of customer interactions using our CRM system
+ Follow company guidelines and procedures to address customer inquiries while maintaining our brand's voice and values
+ Provide 30-40 hours per week of customer support after initial training period (training will be approximately 10 hours per week to start)
+ Provide availability to work as least one of the following windows: 6AM-2PM EST, 10AM-6PM EST, 2PM-10PM EST and/or 6PM-2AM EST
+ Some weekend and holiday availability will be required
+ This is a temporary-remote role lasting approximately 12-18 weeks
+ Multiple training classes will be offered with varying start dates throughout mid-September - mid-October
WHAT WE WANT TO SEE:
+ Experience in a customer facing environment (preferably e-commerce or retail)
+ Highly proficient in using computers, navigating multiple systems, and can type at a minimum speed of 40 words per minute
+ Working knowledge of Kustomer (or Zendesk/Gorgias), Shopify and/or Netsuite is a HUGE plus!
+ Manage multiple tasks efficiently while working autonomously
+ A strong work ethic and top-notch written and oral communication skills
+ Proficiency using G Suite (Google Docs, Sheets, etc.)
+ Reliable, high-speed internet and computer in addition to a quiet, distraction-free workspace
+ You love accessories, of course! Everyone at BaubleBar is passionate about what we do and the incredible products we sell
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