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Urgently Hiring - Onsite Customer Service Representative
Chewy • WILKES BARRE, PA 18702 • Posted 16 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Chewy is seeking a Customer Service Associate to join their team, focusing on delivering an exceptional, memorable, and reliable experience for pet parents. This role involves engaging directly with pharmacy customers via inbound calls and other communication platforms, researching and problem-solving to determine appropriate solutions, and going above and beyond to 'wow' customers. The position offers competitive pay, benefits, and a culture of belonging where team members are valued for their skills and contributions.
Responsibilities
- Engage directly with pharmacy customers who contact Chewy for a variety of topics, primarily via inbound calls and other communication platforms.
- Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues.
- Go above and beyond to 'wow' our customers. We aren't looking for order-takers or script-readers - we're searching for those who can engage with our customers and think critically to help our customers and provide solutions while adhering to high safety and regulatory standards.
Qualifications
Required
- 1-2 years working in a customer-focused environment
- Excellent communication skills
- Ability to multi-task and think critically
- Flexibility to shift schedule and work overtime as needed
About Chewy
Chewy.com is an e-commerce company specializing in pet products, offering a wide range of pet food, toys, treats, and supplies. Founded in 2011, Chewy has quickly become a popular choice for pet owners in the United States, known for its user-friendly online platform and exceptional customer service. With over 10,000 employees, Chewy's headquarters in Dania Beach, Florida, serves as the central hub for its operations, focusing on providing personalized pet profiles and timely deliveries to customers.
Full Job Description
There are several reasons why people choose to work and stay at Chewy - competitive pay, great perks, a supportive culture, and, oh yeah, the ability to make pets, pet parents, and pet partners super happy! For these reasons and many more, we would love for you to consider applying so we can share more about the great opportunities we have for you!
**Why you'll love working here** :
+ Competitive pay and benefits
+ You will focus on excellence and take pride and great care in everything you do
+ We have a culture of belonging where you will feel valued for your skills and contributions, and be recognized for your commitment and hard work. You will be part of a team that is committed to providing outstanding care and wellness services, and your success will be driven by your ability to lead and foster a culture of continuous improvement, quality, and service
+ We'll empower you to build, grow, and unleash your full potential!
**What You'll Do:**
+ Engage directly with pharmacy customers who contact Chewy for a variety of topics. This will primarily be via inbound calls and other communication platforms.
+ Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues.
+ Go above and beyond to "wow" our customers. We aren't looking for order-takers or script-readers - we're searching for those who can engage with our customers and think critically to help our customers and provide solutions while adhering to high safety and regulatory standards.
**What You'll Need**
+ 1-2 years working in a customer-focused environment
+ Excellent communication skills
+ Ability to multi-task and think critically
+ Flexibility to shift schedule and work overtime as needed
+ Show up committed to be your best!
**Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **CAAR@chewy.com** **.**
**If you have a question regarding your application, please contact** **HR@chewy.com** **.**
**To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**
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