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Customer Service Representative
AtWork Personnel • Huntington Beach, CA 92615 • Posted 4 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Join the team at AtWork Personnel, a company with over 50 years of business, as a Customer Service Representative. This role involves supplying product pricing, availability, and lead times, managing national and/or international accounts, inputting high volumes of Purchase Orders into the ERP system, managing order changes, and assisting with shipping and logistics. The ideal candidate will have a high school diploma, some college preferred, and 2+ years of relevant work experience.
Responsibilities
- Supply product pricing, availability, and lead times within predefined criteria.
- Manage national and/or international accounts.
- Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
- Manage order changes, adjustments, cancellations, credits, and return authorizations.
- Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
- Assist and resolve customer concerns and resolve.
- Assist Shipping and Logistics teams with domestic and international order fulfillment.
- Assist with additional duties provided by manager.
Qualifications
Required
- High school diploma
- 2+ years of relevant work experience
- Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
- 40+ WPM and data entry skills
- Detail oriented
- Strong written and verbal communication skills
Preferred
- Some college
Full Job Description
Join our amazing team with our company which has been in business for over 50 years!
Duties and Responsibilities:
Supply product pricing, availability, and lead times within predefined criteria.
Manage national and/or international accounts.
Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
Manage order changes, adjustments, cancellations, credits, and return authorizations.
Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
Assist and resolve customer concerns and resolve.
Assist Shipping and Logistics teams with domestic and international order fulfillment.
Assist with additional duties provided by manager..
Education and Skills:
High school diploma
Some college preferred but not required.
2+ years of relevant work experience.
Familiar with data entry and ERP systems (Navision/MS Dynamics preferred)
40+ WPM and data entry skills
Detail oriented
Strong written and verbal communication skills
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